https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5292345#M182499 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4663026">@ianb2704</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 07 Jun 2026 09:57:15 GMT _Claire 2026-06-07T09:57:15Z https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5291986#M182477 <P>I added Disney plus to my Sky subscription and it works on my main Sky Glass tv. However when I try to use on a tv with a puck it asks me to login. When I login with the email I use for my Sky account it says that I have no subscription and asks me to pay again for another subscription. &nbsp;<BR />It is the same if I try to use on Sky Go.&nbsp;<BR />How do I solve this.&nbsp;</P> Sat, 06 Jun 2026 15:39:24 GMT https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5291986#M182477 ianb2704 2026-06-06T15:39:24Z https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5292345#M182499 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4663026">@ianb2704</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 07 Jun 2026 09:57:15 GMT https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5292345#M182499 _Claire 2026-06-07T09:57:15Z