topic Late delivery in Sky Glass

Late delivery

Jo+strevens — Sat, 06 Jun 2026 12:23:18 GMT

Hi, I ordered a sky glass tv and paid £45 for a morning delivery and at the time of writing this (13.21) it's still not arrived! Am I entitled to try to get my money back for the premium delivery slot? And who do I claim from? Sky insists it's not their problem but I paid the money to them! All day delivery was no charge!

Re: Late delivery

lettice — Sat, 06 Jun 2026 13:12:04 GMT

Sometimes, deliveries can be late.

Have a read of the sections in the Sky helpbarticle below 'Late delivery' and 'Unhappy with your delivery' here;

https://www.sky.com/help/sky-tv/sky-tv-glass/delivery-and-returns-sky-glass/delivery-sky-glass/articles/delivery-sky-glass-tv

Re: Late delivery

Jo+strevens — Sat, 06 Jun 2026 13:23:43 GMT

Yes I do get that deliveries can be late but I was supposed to be drop 1 but they started elsewhere! After chatting to the drivers they told me they didn't get in the road til 10 am. Sky said the slot was 8-12 which is why I paid such a hefty delivery fee.

Re: Late delivery

WelshGeezer — Sat, 06 Jun 2026 14:21:37 GMT

Everyone's tracking shows as being slot 1. I ordered three Sky Glass TV's at three different points in time, all with free delivery, and tracking was showing slot 1 for all three of them.

The £45 fee is really only for next-day delivery, and they should unbox the TV for you and take the box away. Free delivery you have a three day wait.

Re: Late delivery

Jo+strevens — Sat, 06 Jun 2026 21:44:56 GMT

I should have stuck to the free delivery! I only used it so it didn't get delivered whilst I wasn't around. I wasn't desperate for it as it was just a replacement tv for my daughters room. I won't be sucked in in future!!

Re: Late delivery

WelshGeezer — Sat, 06 Jun 2026 21:59:08 GMT

I’d lodge a complaint and demand a refund. It’s quite sneaky of Sky to offer priority delivery when their courier doesn’t even support it.

FYI - All three of my deliveries didn't actually go out for delivery until 10-11 am. That's the time it left the delivery warehouse in Swindon. My last delivery wasn't even loaded on the van for delivery until 11:37 am. The van left the warehouse in Swindon shortly after. It was delivered three hours later than the scheduled time frame given by the courier.

Get that complaint in!

Re: Late delivery

Jo+strevens — Sun, 07 Jun 2026 15:30:40 GMT

Yes, I'll try but I'm not holding out much hope!
thank you