https://helpforum.sky.com/t5/Sky-Glass/HBO-max-stuck-on-renewal-in-progress/m-p/5290879#M182432 <P>My HBO max is stuck on renewal in progress as I missed a sky bill whilst moving. Now when I'm trying to access hbo all shows and films are saying can't access with plan. I'm trying to downgrade it to with ads so I can in theory reset the subscription but when I do that it fails</P> Thu, 04 Jun 2026 20:41:29 GMT MAndrews1 2026-06-04T20:41:29Z https://helpforum.sky.com/t5/Sky-Glass/HBO-max-stuck-on-renewal-in-progress/m-p/5290879#M182432 <P>My HBO max is stuck on renewal in progress as I missed a sky bill whilst moving. Now when I'm trying to access hbo all shows and films are saying can't access with plan. I'm trying to downgrade it to with ads so I can in theory reset the subscription but when I do that it fails</P> Thu, 04 Jun 2026 20:41:29 GMT https://helpforum.sky.com/t5/Sky-Glass/HBO-max-stuck-on-renewal-in-progress/m-p/5290879#M182432 MAndrews1 2026-06-04T20:41:29Z https://helpforum.sky.com/t5/Sky-Glass/HBO-max-stuck-on-renewal-in-progress/m-p/5291114#M182450 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4700332">@MAndrews1</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span> Welcome to the Community forum. Sorry to see that you've been experiencing issues with accessing HBO Max. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 05 Jun 2026 09:08:32 GMT https://helpforum.sky.com/t5/Sky-Glass/HBO-max-stuck-on-renewal-in-progress/m-p/5291114#M182450 Coley-W95 2026-06-05T09:08:32Z