topic Re: Cannot sign CCA Agreement for Glass in Sky Glass

Cannot sign CCA Agreement for Glass

maryhaynes — Thu, 04 Jun 2026 16:33:09 GMT

I have placed an order for Sky Glass, and have been asked to sign the CCA. However the link in the App just takes me to a page that says "Please ask the account holder to sign the CCA" - which i very clearly am!

I am going around in circles on the phone and no one seems to be able to assist!

Re: Cannot sign CCA Agreement for Glass

mikealanr — Thu, 04 Jun 2026 18:26:37 GMT

Hi @maryhaynes

Unfortunately we are fellow customers here on the community. However read the guide and try the link here: https://www.sky.com/help/articles/sign-credit-agreement-sky-glass

If you are trying online, try doing it via the app or vice versa. The other things to try include a different browser, clearing cache etc or try incognito mode.

MikeAlanR

Re: Cannot sign CCA Agreement for Glass

peter-marlow+1966 — Thu, 04 Jun 2026 18:28:45 GMT

Have you checked you messages in your my sky app, sign in there

Re: Cannot sign CCA Agreement for Glass

Gincap — Fri, 05 Jun 2026 07:47:45 GMT

You should also receive an email that links to signing

Re: Cannot sign CCA Agreement for Glass

maryhaynes — Fri, 05 Jun 2026 08:54:48 GMT

My son finally got through to someone really helpful who admitted that it is a nuance in their system and knew how to resolve.

😬