topic Re: E engineer in Sky Glass

E engineer

Cat5baby — Sat, 07 Mar 2026 13:12:05 GMT

I have ordered a Sky glass but didn't get option to book engineer to install. How do I do that? I've been right through Sky and cannot find anything cannot get through to talk to anyone either anyone got any suggestions?

Re: E engineer

GD1 — Sat, 07 Mar 2026 13:34:40 GMT

@Cat5baby Sky do not provide Engineer Install as the TV is delivered by a 3rd party company AIT, you'll be emailed a link when delivery is booked and there may be options to add extras such as installation, it will be an additional cost.

Re: E engineer

TimmyBGood — Sat, 07 Mar 2026 15:04:15 GMT

@GD1 wrote:

@Cat5baby there may be options to add extras such as installation, it will be an additional cost.

If it's available at all from the 'delivery partner' in that geographical area.

Re: E engineer

TimmyBGood — Sat, 07 Mar 2026 16:32:46 GMT

@Cat5baby wrote:

I have ordered a Sky glass but didn't get option to book engineer to install.

Important to note that historically the Sky satellite television platforms had installation because customers couldn't really be expected to put their own dish and associated cabling in place: that's not the case for streaming hardware.

'Premium' delivery for Glass includes carrying the unit to the desired room, unboxing and lifting it onto its furniture stand, but not wall mounting or network setup. If you are an existing Sky 'VIP' of long-enough standing then the Premium service might have no additional cost.

Re: E engineer

wobbs1957 — Wed, 03 Jun 2026 16:43:42 GMT

i would like to book enginer to install my sky glass tv

Re: E engineer

Angel_Aka — Wed, 03 Jun 2026 16:49:55 GMT

@wobbs1957 wrote:
i would like to book enginer to install my sky glass tv

You can't.

Re: E engineer

MarkGoldsmith — Wed, 03 Jun 2026 17:50:15 GMT

@wobbs1957 wrote:
i would like to book enginer to install my sky glass tv

There are no engineers for Sky Glass or Sky Stream. The Glass TV is delivered by Sky's delivery partner and as its TV you literally plug it in and follow the on-screen steps.

Re: E engineer

Gincap — Wed, 03 Jun 2026 20:57:12 GMT

If you check your purchase email from Sky and follow the links to track your delivery there are options to upgrade your delivery for installation at a cost where available.

However, the Glass TV is basically a plug and play so just follow the on screen instructions logically.

That said, what size tv have you ordered and is it Air or Gen 2? Fitting the stand is very easy the tv just slides on and a 43" Air is a one man job a 55 or 65 is best with 2 people. The Gen 2 is more cumbersome and heavy so best 2 people to prevent any damage.