topic Re: 5 APP in Sky Glass

5 APP

Fay63 — Tue, 02 Jun 2026 09:21:07 GMT

My 5 APP on Sky Glass not working - when I select anything that is on this App all I get is a black screen.

only been having this issue for past 5 days.

Anyone else having same issue or have some idea on how toee tiff this please?

Thank You

Re: 5 APP

lainys — Wed, 03 Jun 2026 08:39:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: 5 APP

ClaireyB3509 — Thu, 04 Jun 2026 08:42:52 GMT

The 5 app has terrible playback problems on skyglass. If I'm watching something I frequently have to come out of the app to force the program to play again, especially after advert breaks,

Re: 5 APP

ItWasAllMichele — Thu, 04 Jun 2026 09:01:16 GMT

Hi there @ClaireyB3509, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: 5 APP

DarrenB7 — Thu, 04 Jun 2026 10:10:39 GMT

Worth checking your router does not have as blocking enabled, as mine causes this on the 5App only.

Re: 5 APP

DarrenB7 — Thu, 04 Jun 2026 10:11:21 GMT

*Ad blocking

Re: 5 APP

ClaireyB3509 — Thu, 04 Jun 2026 13:42:52 GMT

Hi checked that, that's not the problem