topic Re: Not happy in Sky Glass

Not happy

Dudza59 — Tue, 02 Jun 2026 17:03:50 GMT

Having issues with Sky puck , sky screen comes up with all channels etc when we press to watch something nothing is available and we aren't connected to the Internet, Netflix , HBO , even the sky channels nothing happened. All other apps on another TV works perfectly Disney,prime , apple etc . This is happening to many times now wish we hadn't bothered

Re: Not happy

Gincap — Tue, 02 Jun 2026 18:49:28 GMT

The Puck requires a steady well connected WiFi signal or Ethernet connection without that operating it can be problematic with on screen errors, technical faults etc.

Make sure the Puck has a clear line of sight to your router don't gide it begins the TV.

Re: Not happy

Dudza59 — Tue, 02 Jun 2026 20:04:16 GMT

Hi we use Prime and Disney Plus on the same TV and have had no connection drop or wifi issues with them only with the Sky puck.

I did do a reset after posting my comment it did work for a while and has now gone off again.

Our router is approx 15' away with no obstruction

Re: Not happy

Gincap — Wed, 03 Jun 2026 07:26:21 GMT

If you can go into the Netflix app on the Puck go into settings within Netflix and there is an option to run a test fir your signal strength, check that if it us a good signal then you may have a faulty puck and it will be a call into Sky to resolve.