topic Re: HBO Max not working on Sky Glass in Sky Glass

HBO Max not working on Sky Glass

Winnie3 — Fri, 22 May 2026 22:49:18 GMT

I have been struggling to get HBO Max on my Sky Glass. Spent hours on phone with Sky. I'm told there is a problem and refresh apps via Settings or go through the instructions on the HBO Max app on Home page. Nothing has worked! I was told to phone HBO Max which we did. The lady was marvellous and I now have an account, received an email with activation code but still no HBO Max Tv. I have been told to phone Sky again!!!!! Before I do has anybody else had this problem? Or could help??

Re: HBO Max not working on Sky Glass

N_chill — Sat, 23 May 2026 11:30:26 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO Max not working on Sky Glass

Ian883 — Wed, 27 May 2026 09:28:22 GMT

Hi I'm having the same problem on sky puck 😔

Re: HBO Max not working on Sky Glass

-Heather- — Wed, 27 May 2026 11:16:04 GMT

Hi @Ian883, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO Max not working on Sky Glass

Winnie3 — Wed, 27 May 2026 12:44:12 GMT

I have spoken to Sky and they gave me a partner ID to phone HBO Max with to link accounts. I have just done this and the lady didn't know what we were talking about!

Re: HBO Max not working on Sky Glass

-Heather- — Wed, 27 May 2026 13:56:54 GMT

Hi @Winnie3, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO Max not working on Sky Glass

Winnie3 — Wed, 27 May 2026 15:34:12 GMT

Thank you for offering to help. However, I am now able to stream HBO Max with the help of an extremely helpful Sky Apps advisor and HBO Max advisor.

Re: HBO Max not working on Sky Glass

ZAS013 — Mon, 08 Jun 2026 09:06:57 GMT

I am having the same issue on my TV streaming puck - HBO Max should be included in my subscription (and was the reason I joined Sky!) only to find it will not let me access it unless I pay for it again. I have wasted hours on the website trying to get support from this only to be endlessly cut off by bots who cannot work out what I'm trying to ask them - so infuriating!

Has anyone found a solution to this problem or a way to speak to an actual human being who might have the first idea what they are doing?

Re: HBO Max not working on Sky Glass

Winnie3 — Mon, 08 Jun 2026 09:48:26 GMT

I eventually received helped by phoning Sky and being put through to the Apps department and they helped me. I had to also contact HBO Max but the Sky advisor stayed on the phone while I spoke to them. That solved my problem. I hope that this helps you. I know how infuriating it is!!!

Re: HBO Max not working on Sky Glass

ZAS013 — Mon, 08 Jun 2026 10:49:27 GMT

How did you manage to get through to a real person? I have called twice and the robot hangs up on me!

Re: HBO Max not working on Sky Glass

Winnie3 — Mon, 08 Jun 2026 11:11:43 GMT

My husband just asked to speak to a real person or failing that just say anything eg Tv not working. You should be able to speak to someone then.

Re: HBO Max not working on Sky Glass

Michelle324 — Sun, 09 Aug 2026 18:04:12 GMT

I am having the same issue

Re: HBO Max not working on Sky Glass

ZAS013 — Sun, 09 Aug 2026 18:36:03 GMT

I'm afraid to say hours on the phone to both HBO and Sky have not fixed the problem for me so I don't know what to suggest

Re: HBO Max not working on Sky Glass

Winnie3 — Sun, 09 Aug 2026 19:44:55 GMT

I feel your frustration. I don't know what to suggest. All I can say is my experience. It took me about a month of phoning etc. I hope you can get it sorted.