topic Re: Sky Glass Gen 2 Not Accepting Pin in Sky Glass

Sky Glass Gen 2 Not Accepting Pin

HorizonHems — Sat, 16 Aug 2025 13:04:56 GMT

I've just had my Sky Glass 2 delivered and wall mounted, and during the setup it's asking me for my pin.

I didn't know my pin so I've tried reseting it, using the last 4 digits of my payment info to get it to prompt me for a new pin.

After setting a new pin, it asks for mt to input my new pin again, but instead it says Incorrect Pin and stays on Attempt 0 of 3.

I've tried resetting the pin mimtople times to multiple variants, but it is not recognising any pin I save.

Re: Sky Glass Gen 2 Not Accepting Pin

HorizonHems — Sat, 16 Aug 2025 13:05:31 GMT

*multiple

Re: Sky Glass Gen 2 Not Accepting Pin

Fothergill1 — Sat, 16 Aug 2025 13:10:19 GMT

@HorizonHems The default PIN is the last 4 digits of your mobile phone number which is registered with Sky.

Re: Sky Glass Gen 2 Not Accepting Pin

Mark39 — Sat, 16 Aug 2025 13:11:21 GMT

Your setup PIN is the last 4 digits of your mobile number. Give that a try.

Re: Sky Glass Gen 2 Not Accepting Pin

Jporch316 — Sat, 16 Aug 2025 13:31:23 GMT

A year or so ago there was a pin issue which you could get around by pulling the plug when you get to the pin input screen. It did skip the pin screen on the next run through after this

Re: Sky Glass Gen 2 Not Accepting Pin

HorizonHems — Sat, 16 Aug 2025 16:08:22 GMT

This worked, thank you!

Re: Sky Glass Gen 2 Not Accepting Pin

Charlie+13561 — Mon, 25 May 2026 13:44:31 GMT

worked for me when i found this post and I was online to an agent that wanted a picture of the screen telling me I only had one try left

Re: Sky Glass Gen 2 Not Accepting Pin

MikeH14 — Mon, 14 Sep 2026 20:14:25 GMT

Hi. I have pulled the plug and reinserted twice, entered the last 4 digits of my mobile and bank account and still can't get in. Amy ideas ?

Re: Sky Glass Gen 2 Not Accepting Pin

Jporch316 — Mon, 14 Sep 2026 20:33:07 GMT

@MikeH14 wrote:
Hi. I have pulled the plug and reinserted twice, entered the last 4 digits of my mobile and bank account and still can't get in. Amy ideas ?

Did you pull the plug when you got to the insert pin part? Then go back through the setup?

it's the last 4 digits of the phone number sky have on your account - if you have changed mobile numbers at some point and haven't told them it may still be set to that

Re: Sky Glass Gen 2 Not Accepting Pin

MikeH14 — Mon, 14 Sep 2026 20:35:27 GMT

Hi. Thanks for replying. My phone number hasn't changed. I have also tried the two minute switch off to no avail.

Re: Sky Glass Gen 2 Not Accepting Pin

Jporch316 — Mon, 14 Sep 2026 20:38:02 GMT

Doesn't need to be two minutes ....... get to the point of inserting your pin........ pull the plug - pop back in - let the tv boot up. Should skip the pin entry screen altogether

assume it's new and you are going through the initial setup ?

Re: Sky Glass Gen 2 Not Accepting Pin

MikeH14 — Mon, 14 Sep 2026 20:45:04 GMT

Still doesn't work. Female voice of doom "Redirect as loaded" AGAIN.

Had Sky Glass Gen 2 since June and this is first time it has happened. Will have to call Sky tomorrow but appreciate your efforts.

Re: Sky Glass Gen 2 Not Accepting Pin

MikeH14 — Tue, 15 Sep 2026 11:54:40 GMT

Spoke to Sky this morning. In this instance they said it is a problem with the remote control and have ordered a new one for me.