topic Re: Screen keeps going black in Sky Glass

Screen keeps going black

TrinitySam1 — Thu, 21 May 2026 13:48:28 GMT

When I watch sky stream the picture keeps dropping out and has a black screen. It keeps doing it until I turn it on and off again.

Re: Screen keeps going black

Angel_Aka — Thu, 21 May 2026 14:32:27 GMT

@TrinitySam1 wrote:
When I watch sky stream the picture keeps dropping out and has a black screen. It keeps doing it until I turn it on and off again.

Checked your broadband connection? Checked your router? Checked your HDMI cable?

Sky Stream relies entirely on you providing a fast and stable network connection in order for the service to function. Run a network check from the get help menu on the Netflix app to see what speed your puck is actually receiving.

Re: Screen keeps going black

TrinitySam1 — Sun, 24 May 2026 13:03:51 GMT

Hi , thank you for your reply, yes I have tried all of these and it still cuts out. And it also resets the voice command as well so have to reset that every time .

Re: Screen keeps going black

Angel_Aka — Sun, 24 May 2026 13:14:32 GMT

@TrinitySam1 wrote:
Hi , thank you for your reply, yes I have tried all of these and it still cuts out. And it also resets the voice command as well so have to reset that every time .

I'd give Sky a ring - you may have a dodgy puck & they'll need to replace it.

Re: Screen keeps going black

TrinitySam1 — Sun, 24 May 2026 15:32:54 GMT

Thank you for your advice, I will do that. 🙂