topic Can't access Disney plus or hbo plus in Sky Glass

Can't access Disney plus or hbo plus

Mike-c1 — Sat, 23 May 2026 07:45:28 GMT

When I try to sign in to Disney plus or hbo plus. Everything is fine until when I have signed in to either account. They both take me to a page where I need to choose a subscription option but neither one is the free option from sky

Re: Can't access Disney plus or hbo plus

Fothergill1 — Sat, 23 May 2026 08:27:27 GMT

Hi @Mike-c1 I had a similar issue with Disney. I got around the problem by not selecting the option to use the email address used with my Sky account and instead I said I would use a different email. When asked for the email address I actually entered the one that is actually associated with my Sky account and this worked.

I have no idea why it worked but give it a try to see if it solves your issue.

Also, have a look as these help guides:

I'm having trouble signing up for Disney +

I'm having problems signing up to HBO

Re: Can't access Disney plus or hbo plus

Me134 — Sat, 23 May 2026 08:32:04 GMT

@Fothergill1 wrote:
Hi @Mike-c1 I had a similar issue with Disney. I got around the problem by not selecting the option to use the email address used with my Sky account and instead I said I would use a different email. When asked for the email address I actually entered the one that is actually associated with my Sky account and this worked.

I have no idea why it worked but give it a try to see if it solves your issue.

Also, have a look as these help guides:
I'm having trouble signing up for Disney +
I'm having problems signing up to HBO

Did that enable you to sign up for the Ad supported free versions from the off? I presume you were on a higher tier directly with either Disney or HBO?

Re: Can't access Disney plus or hbo plus

Fothergill1 — Sun, 24 May 2026 08:40:14 GMT

Hi @Me134 To change to a higher tier you have to register first for the free tier with Ads. Once you are registered you can upgrade the tier by going to MySky > Your products > App subscriptions > Current.

This procerdure applies to both Disney + and HBO Max.

Re: Can't access Disney plus or hbo plus

Me134 — Sun, 24 May 2026 08:42:53 GMT

@Fothergill1 wrote:
Hi @Me134 To change to a higher tier you have to register first for the free tier with Ads. Once you are registered you can upgrade the tier by going to MySky > Your products > App subscriptions > Current.

This procerdure applies to both Disney + and HBO Max.

I'm well aware of that, but that wasn't what I asked 😉

Re: Can't access Disney plus or hbo plus

Fothergill1 — Sun, 24 May 2026 09:17:20 GMT

@Me134 wrote:
@Fothergill1 wrote:
Hi @Me134 To change to a higher tier you have to register first for the free tier with Ads. Once you are registered you can upgrade the tier by going to MySky > Your products > App subscriptions > Current.

This procerdure applies to both Disney + and HBO Max.

I'm well aware of that, but that wasn't what I asked 😉

Apologies, maybe I misunderstood so will have another try .

Did that enable you to sign up for the Ad supported free versions from the off? It allowed me to sign up to the with Ads tier. To upgrade I had to follow the procedure outlined above.

I presume you were on a higher tier directly with either Disney or HBO? Not at the time I took up the free offer BUT I had been subscribed in the past to Disney + (Ad free).

Re: Can't access Disney plus or hbo plus

Mike-c1 — Sun, 24 May 2026 17:33:30 GMT

I didn't have a subscription to Disney plus or HBO. I had Disney plus working but I have not signed into HBO max before. I had to do a reset of sky glass TV. After the reset I have had the issue not being able to sign in to either.

Re: Can't access Disney plus or hbo plus

Mike-c1 — Sun, 24 May 2026 17:34:42 GMT

That didn't work.