https://helpforum.sky.com/t5/Sky-Glass/Technical-fault-message-on-screen/m-p/5279434#M181570 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4688390">@Jools09</a>&nbsp;</P><P>&nbsp;</P><P>In the first instance reboot your Glass. (Settings &gt; System Management&gt; Resets &amp; Updates &gt; Reboot).</P><P>&nbsp;</P><P>If that doesn't restore service try turning your Glass off at the mains &gt; power off your router / ONT for 30 seconds&gt; power on ONT / Router and wait for internet connection to be restored &gt; turn on your glass at the mains.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 20 May 2026 20:15:36 GMT mikealanr 2026-05-20T20:15:36Z https://helpforum.sky.com/t5/Sky-Glass/Technical-fault-message-on-screen/m-p/5279390#M181567 <P>Tv has gone black screen on normal channels</P><P>b c itv etc</P> Wed, 20 May 2026 19:23:09 GMT https://helpforum.sky.com/t5/Sky-Glass/Technical-fault-message-on-screen/m-p/5279390#M181567 Jools09 2026-05-20T19:23:09Z https://helpforum.sky.com/t5/Sky-Glass/Technical-fault-message-on-screen/m-p/5279434#M181570 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4688390">@Jools09</a>&nbsp;</P><P>&nbsp;</P><P>In the first instance reboot your Glass. (Settings &gt; System Management&gt; Resets &amp; Updates &gt; Reboot).</P><P>&nbsp;</P><P>If that doesn't restore service try turning your Glass off at the mains &gt; power off your router / ONT for 30 seconds&gt; power on ONT / Router and wait for internet connection to be restored &gt; turn on your glass at the mains.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 20 May 2026 20:15:36 GMT https://helpforum.sky.com/t5/Sky-Glass/Technical-fault-message-on-screen/m-p/5279434#M181570 mikealanr 2026-05-20T20:15:36Z