https://helpforum.sky.com/t5/Sky-Glass/Glass-tv-volume-issues/m-p/5276848#M181425 <P>Just lately we have been having problems with the volume on our glass (first generation) tv</P><P>at times we cannot adjust the volume then all off a sudden it jumps up to full volume and you can't turn it down. You either have to press the standy button, when occasionally the the tv has frozen we have to run to the tv and rip the power lead out of the back of the tv.&nbsp;</P><P>&nbsp;</P><P>When the volume doesn't work everything else does like home button etc&nbsp;</P><P>&nbsp;</P><P>We live in a flat so can't keep having&nbsp; this happen. We have had the tv 3.5 years and never really had any issues like some.&nbsp;</P> Sun, 17 May 2026 09:48:52 GMT slaters 2026-05-17T09:48:52Z https://helpforum.sky.com/t5/Sky-Glass/Glass-tv-volume-issues/m-p/5276848#M181425 <P>Just lately we have been having problems with the volume on our glass (first generation) tv</P><P>at times we cannot adjust the volume then all off a sudden it jumps up to full volume and you can't turn it down. You either have to press the standy button, when occasionally the the tv has frozen we have to run to the tv and rip the power lead out of the back of the tv.&nbsp;</P><P>&nbsp;</P><P>When the volume doesn't work everything else does like home button etc&nbsp;</P><P>&nbsp;</P><P>We live in a flat so can't keep having&nbsp; this happen. We have had the tv 3.5 years and never really had any issues like some.&nbsp;</P> Sun, 17 May 2026 09:48:52 GMT https://helpforum.sky.com/t5/Sky-Glass/Glass-tv-volume-issues/m-p/5276848#M181425 slaters 2026-05-17T09:48:52Z https://helpforum.sky.com/t5/Sky-Glass/Glass-tv-volume-issues/m-p/5277450#M181460 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 18 May 2026 11:03:41 GMT https://helpforum.sky.com/t5/Sky-Glass/Glass-tv-volume-issues/m-p/5277450#M181460 ItWasAllMichele 2026-05-18T11:03:41Z