topic SKY GLASS poor connection in Sky Glass

SKY GLASS poor connection

S0nny — Sat, 16 May 2026 10:32:05 GMT

I have just upgraded to SKY GLASS and whilst my broadband seems fine generally the SKY GLASS TV is not receiving or delivery a decent picture. It is not acceptable viewing.

Re: SKY GLASS poor connection

Hunter2660 — Sat, 16 May 2026 14:16:07 GMT

First up, check the speed your tv is getting by opening the Netflix app, go to help help, then click on "check my connection". If the speed the tv receives is under 25mbps, then that is your issue.

Re: SKY GLASS poor connection

S0nny — Sat, 16 May 2026 20:25:40 GMT

I need an engineer to visit now. My existing boosters do not work with my new hub. No internet connection to my new SKY glass TV

Re: SKY GLASS poor connection

paulg78 — Sat, 16 May 2026 20:52:10 GMT

There are many variables using Sky Glass on a wifi connection

Co channel interferance from neighbours, distance of Sky glass from router or booster, a large amount of devices connected in home

to the wifi and they're all competing for the same bandwidth.

There are many factors that cause problems.

Even though your not experiencing issues when using another device, Sky Glass needs a stable and quick connection to provide

uninterupted vision.

While many people have a good experience with wifi, the best solution is a hardwired connection via a network cable between both Sky glass and router or use powerline adapters

Re: SKY GLASS poor connection

TimmyBGood — Sat, 16 May 2026 20:54:36 GMT

@S0nny wrote:

I need an engineer to visit now.

Glass doesn't have such support.

@S0nny wrote:

My existing boosters do not work with my new hub.

Sky does not loan boosters for Glass or Stream as it did for the Q platform.