topic Menu screen in Sky Glass

Menu screen

Markey1 — Wed, 13 May 2026 22:28:33 GMT

When I go to the menu screen the box that displays the image of what you you have scrolled to is blank no image, it has the border around it so you can see it move but what ever it goes on is blank. I can reset the TV this has happened just this year and on Gen1 and now my gen 2 air. It does not happen on my two TV upstairs on pucks. This is the second air I have had as I contacted sky for help but no joy even with replacement TV.

Re: Menu screen

arcadeavenger — Thu, 14 May 2026 11:37:01 GMT

Hi @Markey1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Chat to superuser

Markey1 — Thu, 14 May 2026 20:55:43 GMT

I have been chatting to arcadeavenger but I can not for the life of me find chat again to continue our chat. Help please.

Re: Menu screen

lettice — Fri, 15 May 2026 06:21:22 GMT

@Markey1

Escalation conversations automatically close within 48 hours.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Chat to superuser

Jason- — Fri, 15 May 2026 07:51:15 GMT

Hey @Markey1, sorry you've lost the conversation you were having with @arcadeavenger I'll drop you another invite and you can continue your chat! 👍🏻

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason