topic Re: Freezing apps and blank apps in Sky Glass

Freezing apps and blank apps

Sky2026901 — Tue, 12 May 2026 20:39:53 GMT

Is anyone's TV just not working properly...freezing and apps are missing/blank and just don't work.. Was on a different network and it worked perfectly now with the fibre put in it doesn't work well at all...I've spoken to someone followed some steps and still not working 100%

Re: Freezing apps and blank apps

WelshGeezer — Tue, 12 May 2026 21:22:54 GMT

It’s not a hardware issue, I believe it’s with Sky servers. However, it could also be a firmware or software bug.

https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-user-interface-icon-goes-blank-when-selected/td-p/5257338

Re: Freezing apps and blank apps

Taffy+Stephen — Wed, 13 May 2026 15:50:24 GMT

Hello

After reading your comment would you recommend anyone having Skyglass installed as that's what I'm looking at doing. Swapping Sky Q for Glass.

Re: Freezing apps and blank apps

Sky2026901 — Wed, 13 May 2026 16:03:37 GMT

Tbf I don't know enough about the sky glass and how it works...I don't if the issues I'm having is the puck itself. Is the sky glass built in??