https://helpforum.sky.com/t5/Sky-Glass/What-s-wrong-with-the-tv/m-p/5273494#M181256 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4682029">@Tia81</a>&nbsp;wrote:<BR /><P>Hiya we got a new sky stream pick yesterday but it keeps turning off or it freezes&nbsp;</P><HR /></BLOCKQUOTE><P>That could be due to the strength of the internet connection it is getting. The first thing to check is to Open Netflix on the puck, go to Get Help -&gt; Check Your Network and run the diagnostic. This will tell you the download speed the puck is getting at the point you ran the test.</P> Tue, 12 May 2026 12:55:17 GMT MarkGoldsmith 2026-05-12T12:55:17Z https://helpforum.sky.com/t5/Sky-Glass/What-s-wrong-with-the-tv/m-p/5273473#M181254 <P>Hiya we got a new sky stream pick yesterday but it keeps turning off or it freezes&nbsp;</P> Tue, 12 May 2026 12:38:39 GMT https://helpforum.sky.com/t5/Sky-Glass/What-s-wrong-with-the-tv/m-p/5273473#M181254 Tia81 2026-05-12T12:38:39Z https://helpforum.sky.com/t5/Sky-Glass/What-s-wrong-with-the-tv/m-p/5273494#M181256 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4682029">@Tia81</a>&nbsp;wrote:<BR /><P>Hiya we got a new sky stream pick yesterday but it keeps turning off or it freezes&nbsp;</P><HR /></BLOCKQUOTE><P>That could be due to the strength of the internet connection it is getting. The first thing to check is to Open Netflix on the puck, go to Get Help -&gt; Check Your Network and run the diagnostic. This will tell you the download speed the puck is getting at the point you ran the test.</P> Tue, 12 May 2026 12:55:17 GMT https://helpforum.sky.com/t5/Sky-Glass/What-s-wrong-with-the-tv/m-p/5273494#M181256 MarkGoldsmith 2026-05-12T12:55:17Z