topic Re: Picture and sound sync issues in Sky Glass

Picture and sound sync issues

alhawkes — Sat, 02 May 2026 11:38:27 GMT

I have spoken with sky techical support rgarding my picture and sound going out os sync everyday, have done the reset as described and the fault still persists, i did the res last night when watching 5USA and the reset did not work, the only way to get them back in sync was to chaange channel and then back again, can anyone help with this annoying issue, that sky can not fix?

Re: Picture and sound sync issues

ItWasAllMichele — Sun, 03 May 2026 09:49:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Picture and sound sync issues

DrMips — Fri, 08 May 2026 19:06:21 GMT

I've had the same issue for about 2 months. Eventually the picture speeds up to sync with audio. It happens multiple times a day.

Re: Picture and sound sync issues

alhawkes — Fri, 08 May 2026 20:16:12 GMT

I have hard wired the TV to take th Wi-fi out of the question, still the sync goes out, this is infuriating and sky do not seem to care or want to do anything about it.