https://helpforum.sky.com/t5/Sky-Glass/No-internet-on-my-sky-glass/m-p/5267194#M180900 <P>I was watching Netflix on my sky glass tv and then it just went to an error. Now I have e no service to watch anything. I've tried switching off at the mains, resetting and checking status and nothing is working. On my router there should be 4 green lights (1-4 left to right)</P><P>1- green</P><P>2-no light at all</P><P>3-green</P><P>4- orange.&nbsp;<BR />im not happy as this has happened before and I've already had an engineer out and he has advices that I get a new tv and none of the hdmi sockets work either. I feel that I should recieve some compensation for this as why should I pay for a service that I'm not receiving.&nbsp;</P> Sat, 02 May 2026 22:08:25 GMT Jocasta53 2026-05-02T22:08:25Z https://helpforum.sky.com/t5/Sky-Glass/No-internet-on-my-sky-glass/m-p/5267194#M180900 <P>I was watching Netflix on my sky glass tv and then it just went to an error. Now I have e no service to watch anything. I've tried switching off at the mains, resetting and checking status and nothing is working. On my router there should be 4 green lights (1-4 left to right)</P><P>1- green</P><P>2-no light at all</P><P>3-green</P><P>4- orange.&nbsp;<BR />im not happy as this has happened before and I've already had an engineer out and he has advices that I get a new tv and none of the hdmi sockets work either. I feel that I should recieve some compensation for this as why should I pay for a service that I'm not receiving.&nbsp;</P> Sat, 02 May 2026 22:08:25 GMT https://helpforum.sky.com/t5/Sky-Glass/No-internet-on-my-sky-glass/m-p/5267194#M180900 Jocasta53 2026-05-02T22:08:25Z https://helpforum.sky.com/t5/Sky-Glass/No-internet-on-my-sky-glass/m-p/5267290#M180901 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675200">@Jocasta53</a>&nbsp;</P> <P>&nbsp;</P> <P>If the internet connection has failed then Sky Glass won't work.</P> <P>&nbsp;</P> <P>Automatic compensation applies to broadband, not subscription television.</P> <P>&nbsp;</P> Sun, 03 May 2026 08:40:58 GMT https://helpforum.sky.com/t5/Sky-Glass/No-internet-on-my-sky-glass/m-p/5267290#M180901 TimmyBGood 2026-05-03T08:40:58Z