topic Re: sky glass in Sky Glass

sky glass

To7 — Thu, 30 Apr 2026 15:39:14 GMT

When watching our new Sky Glass a programme came up asking for a pin, when we put in our old sky number it said wrong pin, I have no idea what to do now.

Re: sky glass

mikealanr — Thu, 30 Apr 2026 15:42:04 GMT

Hi @To7

Your pin doesn't carry over from Sky Q if that is what you mean. It is usually the last 4 digets of your phone number. If the pin was working and has suddenly stopped, try a reboot in the first instance (power off at mains) and if that doesn't work follow the guidelines here:

https://www.sky.com/help/articles/your-sky-glass-pin

MikeAlanR

Re: sky glass

Ce19 — Thu, 30 Apr 2026 16:03:27 GMT

Can you change your pin ?

Re: sky glass

Fothergill1 — Thu, 30 Apr 2026 16:58:25 GMT

@Ce19 wrote:
Can you change your pin ?

Hi @Ce19 yes this can easily be done by going into Settings and selecting the Pin & Parental option.

Re: sky glass

skychrist — Wed, 06 May 2026 10:03:30 GMT

Try using the last four digits of the mobile phone number that you have connected to your account.