topic Re: Sky Glass Software Update in Sky Glass

Sky Glass Software Update

Bomber89b — Mon, 27 Apr 2026 09:03:56 GMT

I have spent nearly 2 hrs including with an online rep to get the latest software to up date I am now being told to leave for an hour for the update to be forced through !!! Has anyone experienced the same issue in the last week

Re: Sky Glass Software Update

GD1 — Mon, 27 Apr 2026 09:07:05 GMT

@Bomber89b Are you trying to setup Sky Glass or has it already been setup? If the latter you can't force software updates.

Re: Sky Glass Software Update

Bomber89b — Mon, 27 Apr 2026 09:14:21 GMT

Have had the tv for several years so not a new set up this is as a result of a further update from the one ladt week

Re: Sky Glass Software Update

GD1 — Mon, 27 Apr 2026 09:49:01 GMT

@Bomber89b What Software Version & UI Version is the TV on currently?

Re: Sky Glass Software Update

Bomber89b — Mon, 27 Apr 2026 09:46:32 GMT

Not sure as i cannot get passed the software error screen !!

Re: Sky Glass Software Update

Yoghurt — Mon, 27 Apr 2026 11:08:47 GMT

@Bomber89b I have gen 1 and the current version of sky os is 1.3 and the build version is Q5040.004.00p

Re: Sky Glass Software Update

Bomber89b — Mon, 27 Apr 2026 13:25:03 GMT

Given up bought a gen 2 🙈☹️

Re: Sky Glass Software Update

Yoghurt — Mon, 27 Apr 2026 17:10:04 GMT

@Bomber89b How long have you had the gen 1 for mine is 5 years old and had it 2 years this year since I took sky glass 2 years ago

Re: Sky Glass Software Update

Bomber89b — Mon, 27 Apr 2026 17:12:47 GMT

Nearly 6 years

Re: Sky Glass Software Update

Yoghurt — Mon, 27 Apr 2026 17:14:51 GMT

@Bomber89b The tv I have came out in 2021

Re: Sky Glass Software Update

Bomber89b — Mon, 27 Apr 2026 17:16:15 GMT

Possibly 5 then

Re: Sky Glass Software Update

Blankdust — Mon, 27 Apr 2026 17:29:02 GMT

@Yoghurt Think your tv missed a update my Gen 1 is on QS040.011.00P

Re: Sky Glass Software Update

Yoghurt — Mon, 27 Apr 2026 17:30:24 GMT

@Blankdust It will probably come eventually as updates are rolled out in batches

Re: Sky Glass Software Update

lettice — Mon, 27 Apr 2026 17:38:21 GMT

Sky glass launched in October 2021.

Any Gen 1 TV purchased in the October 2021 launch month, would be 4 years and six months old.

Re: Sky Glass Software Update

Dan2302 — Tue, 28 Apr 2026 23:25:41 GMT

I've had my sky glass nearly 4 years. 2 months before paid off, all of a sudden this morning tv saying software error. Tried all online advice, spoke to customer services who talked me through steps to fix and no luck.

anyone ever got over this issue without replacing tv??

customer service said I should see an amber light appear during reset but only flashing red light

Any advise please 🙏🏻

Re: Sky Glass Software Update

Bomber89b — Wed, 29 Apr 2026 05:22:43 GMT

Hi I have had my glass for about the same time and same issue unfortunately not. I had to buy a new one and they do not sell gen1 anymore so gen 2 at full price. The call centre was good but not as good as when baded in Dunfermline.

interestingly i Chat GPT'd the problem and only two options were available to fix it:

full reset - Done several times - no Joy

replace Mother Bosrd- No considered viable due to cost.

Not any help probably or good news.

I am mow in process of wall mounting, bracket up but bracket is interesting and a challenge in its self. Good luck and I hope you fix it.

Re: Sky Glass Software Update

Yoghurt — Wed, 29 Apr 2026 11:46:35 GMT

@Bomber89b What is the mother board?

Re: Sky Glass Software Update

Bomber89b — Wed, 29 Apr 2026 11:57:31 GMT

The electronics that run the system kinda like the tv's computer ish

Re: Sky Glass Software Update

Yoghurt — Wed, 29 Apr 2026 12:06:58 GMT

@Bomber89b Ah ok weird they stopped working I finish paying off my tv in July or August hopefully there will be upgrade option for the TVs same as mobiles in years to come

Re: Sky Glass Software Update

Bomber89b — Wed, 29 Apr 2026 13:35:50 GMT

Yep would be good. Thanks everyone i am not replying on this subject anymore.