topic Re: How to contact Customer services. in Sky Glass

Talk/Chat to a person at Sky

NorseyMan — Mon, 17 Feb 2025 16:40:21 GMT

looking to do some upgrading on my Sky account, but before committing I want to chat (or Talk) to someone at Sky. Is this possible? How do I do it?

How to contact Customer services.

Abbsmi1 — Sun, 16 Jun 2024 18:53:46 GMT

I want to contact Sky. However, I do not want to call, I do not have the time to sit on the phone for hours on hold as previously experienced.. I want to talk to a human and I want what i have to say in writing for reference..

I have looked online but cannot find an email address or address to write too, there appears to be no webchat and i cannot do what i want via 'my sky' app... its very fustrating!

Any information about contacting sky other than on the phone would be great!

Re: How to contact Customer services.

SKY1992bf — Sun, 16 Jun 2024 18:55:48 GMT

@Abbsmi1 Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014

If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: How to contact Customer services.

GD1 — Sun, 16 Jun 2024 18:56:50 GMT

@Abbsmi1 If you explain your problem the forum may be able to help, otherwise it's a call.

There is no email address as Sky don't use email.

Re: How to contact Customer services.

Abbsmi1 — Sun, 16 Jun 2024 19:00:16 GMT

im aware that this forum is not a way to talk to sky directly and its not regarding up/downgrading.

I just need another way of contacting sky that isn't via the telephone.

Re: How to contact Customer services.

Daniel0210 — Sun, 16 Jun 2024 19:04:25 GMT

@Abbsmi1 wrote:
I just need another way of contacting sky that isn't via the telephone.

@Abbsmi1

Social media, the links to which are at the bottom of this page.

Re: How to contact Customer services.

Abbsmi1 — Sun, 16 Jun 2024 19:34:22 GMT

@Daniel0210 - you're a star! This actually worked! Thank you so much.

Contact Sky online

trickertracker — Mon, 25 Nov 2024 16:04:22 GMT

Hello

Can anyone tell me how I can contact Sky online please?

Can I live chat - not chatbot as failed getting anywhere with that - or do they have a custometr service email address?

I cannot use my phone and need to contact online if possible.

Thank you

Re: Contact Sky online

SKY1992bf — Mon, 25 Nov 2024 16:08:02 GMT

@trickertracker If you post what your issue is about will may be able to help or point you in right direction

live chat is only available in certain circumstances

Re: Contact Sky online

trickertracker — Mon, 25 Nov 2024 16:24:04 GMT

Our Sky costs for TV increases next month and wondered how we may get a special offer as not in contract any longer and new costs quite a difference. Thanks

Re: Contact Sky online

caesarome — Mon, 25 Nov 2024 16:43:32 GMT

In that case @trickertracker you will have to call Sky and when you do just stay on the line for as long as you can and try saying nothing if asked any questions by the bot.

Re: Contact Sky online

trickertracker — Mon, 25 Nov 2024 17:19:01 GMT

Is there an online contact form or email address please as I cannot telephone.

Thank you for your help

Re: Contact Sky online

MarkGoldsmith — Mon, 25 Nov 2024 17:24:37 GMT

@trickertracker wrote:
Is there an online contact form or email address please as I cannot telephone.
Thank you for your help

Nope - you will need to call to discuss contract options.

Sky don't use email for general customer services queries and the messaging team can only assist with specific issues/queries.

Re: Contact Sky online

caesarome — Mon, 25 Nov 2024 17:25:07 GMT

Although this is for cancellations you can also use it for this as there is a messaging service here when available:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: How to contact Customer services.

Car62 — Thu, 30 Jan 2025 18:23:57 GMT

Contact number to speak to a technician

Re: How to contact Customer services.

Laing1 — Thu, 30 Jan 2025 18:26:20 GMT

@Car62 wrote:

Contact number to speak to a technician

@Car62 You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: How to contact Customer services.

cuke — Fri, 31 Jan 2025 11:04:11 GMT

I rang Sky customer support yesterday and got through to a person within 5 mins. I can't say why anyone else has difficulty but my experiences are to the contrary and always been positive.

Re: Talk/Chat to a person at Sky

MarkGoldsmith — Mon, 17 Feb 2025 16:41:38 GMT

Easiest way would be to phone them.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Re: Talk/Chat to a person at Sky

Chloe-W22 — Mon, 17 Feb 2025 16:57:19 GMT

Hey @NorseyMan! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

There are different options for contacting Sky digitally, we have a helpful Tips article which lists them out here: Want to private message Sky?

Thanks,

Re: Talk/Chat to a person at Sky

NorseyMan — Mon, 17 Feb 2025 17:13:28 GMT

Thanks Chole-W22.

I do want to private message sky, but your link talks me to a bot.