topic Re: Sky glass keeps losing internet connection in Sky Glass

Sky glass keeps losing internet connection

AlanH6 — Mon, 06 Apr 2026 20:12:18 GMT

My Sky Glass TV is losing internet connection up to a dozen times a day and requires reconnection. There is nothing wrong with my broadband (Sky) and none of my other devices have this problem, including a tv in another room which runs off a Puck. It therefore seems to be a problem with the Sky Glass TV itself. I have rebooted the router and the tv on numerous occasions but this hasn't solved the problem

Re: Sky glass keeps losing internet connection

LJB-C — Tue, 07 Apr 2026 08:15:36 GMT

Hi there @AlanH6, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky glass keeps losing internet connection

Alg47 — Sun, 26 Apr 2026 16:42:17 GMT

Having the same problem, have replaced router, tested speeds on another devices in the same spot as the TV and its not the router but sky won't help