topic Disney + in Sky Glass

Disney+ Error Code 1026: - AUTH_SERVICE_INT_FAILURE

wez1979 — Fri, 24 Apr 2026 11:43:16 GMT

Unable to log into Disney+ on my sky glass TV and Picks, error code 1026 always appears when trying to do so, I have reset the router, TV and Pucks a number of times and still the same issue, anyone else have this problem? The app works on my phone/tablet on the same network too..

Community Manager note: subject of thread updated to better reflect the conversation

Re: Disney+ issues with Sky Glass

MarkGoldsmith — Sat, 17 Feb 2024 09:49:55 GMT

@wez1979 have you also tried an app refresh?

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background and could take up to 24 hours to complete

Re: Disney+ issues with Sky Glass

Jporch316 — Sat, 17 Feb 2024 11:32:14 GMT

@wez1979

Have you had a previous Disney account logged into your device?

Re: Disney+ issues with Sky Glass

wez1979 — Sat, 17 Feb 2024 11:43:17 GMT

Have done the refresh and the account was working up until about 2 to 3 days ago

Re: Disney+ issues with Sky Glass

Jporch316 — Sat, 17 Feb 2024 11:46:09 GMT

@wez1979

Here's a link to error code 1026 on disneys help page

https://help.disneyplus.com/en-GB/article/disneyplus-en-us-error-1026

are you having internet issues ? Or using a vpn?

it maybe worth pulling the plug on your router for 5 minutes

Re: Disney+ issues with Sky Glass

wez1979 — Sat, 17 Feb 2024 11:48:09 GMT

Thank you for the reply, no VPN and the router has been reset, I am also able to log into the App on a phone or Tablet on the same network, it's only the sky products I cannot use, which is annoying

Re: Disney+ issues with Sky Glass

Jporch316 — Sat, 17 Feb 2024 11:49:38 GMT

@wez1979

I will escalate your post to the online sky community team ... lookout for a bubble icon to start the support

Re: Disney+ issues with Sky Glass

Lisa-P1987 — Sat, 17 Feb 2024 12:14:53 GMT

Thanks for escalating this. We’ve sent @wez1979 an invite to chat.

Sky glass discovery plus error 1k-0018

BigBen1 — Sat, 17 Feb 2024 12:19:48 GMT

I am a frequent viewer of discovery plus for football and UFC. Every time I watch, it keeps going onto a blank screen with "error: 1K-0018 a playback error has occurred."

I have checked my WiFi which is at over 250mbps consistently, I have restarted my

TV back to factory settings before, I have made sure all apps have been refreshed and updated but I still get this error. This error happens at least once every 10 mins or less.

I don't know what else I can do to troubleshoot this. Has anyone else had this issue?

Re: Disney+ issues with Sky Glass

wez1979 — Sat, 17 Feb 2024 12:33:50 GMT

althoigh I cannot chat with you, tells me I have reached the number of messages I can send?

Re: Sky glass discovery plus error 1k-0018

Cleve16 — Sat, 17 Feb 2024 12:40:56 GMT

I'm having the same issue just turned on to watch the football and keep getting Error 1K-1001 playbook error has occured.

Its annoying when the only reason I subscribe to Discovery is for the sport.

its a fault with Sky app because its fine on my ipad.

Re: Disney+ issues with Sky Glass

JH2 — Sat, 17 Feb 2024 13:06:10 GMT

Having exactly the same problem with the playback error every 10 minutes when watching TNT sport via the Discovery app on Sky Glass. Has anyone found a fix to this?

Re: Disney+ issues with Sky Glass

Lisa-P1987 — Mon, 19 Feb 2024 11:18:39 GMT

We are still looking to help you @wez1979 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Disney+ issues with Sky Glass

wez1979 — Mon, 19 Feb 2024 12:28:23 GMT

Thought I had posted up yesterday that the issue was resolved, I contacted Disney+ and it turned out that my ISP was blocked from their server, they refreshed it and all ok now

Disney plus error 1026

Kellymarie6262 — Tue, 12 Mar 2024 14:03:50 GMT

Every time I open the Disney plus app, I get an error code "1026".

I have reset my router, my TV, and the puck. I have refreshed all apps and just completed a factory reset on my puck. Nothing.

I don't use a VPN and I have been in touch with Disney who have checked to ensure my to check my IP address isn't blocked. I'm now completely out of ideas!
Any advice out there??

Re: Disney plus error 1026

Kellymarie6262 — Wed, 13 Mar 2024 07:25:48 GMT

Thanks for you me reply. I'll give the app another try after 24hrs, but as you said a factory reset should have forced a refresh.

I can access Disney plus through my fire stick in another room and have no problems with my Internet speed with a not other device or line streaming any other channel on Sky.
If I can't sort this by the end of the day I'll give Sky a call (if I can actually get through to a human!!) and see if they can help or if they will send me out another puck (my account says I own the equipment... I think this was part of the deal when I initially signed up. )

Re: Disney plus error 1026

Kellymarie6262 — Wed, 13 Mar 2024 07:27:23 GMT

Thanks @mikealanr (forgot to tag you in my reply!)

Re: Disney plus error 1026

MarkGoldsmith — Wed, 13 Mar 2024 08:42:43 GMT

@Kellymarie6262 wrote:
Thanks for you me reply. I'll give the app another try after 24hrs, but as you said a factory reset should have forced a refresh.
I can access Disney plus through my fire stick in another room and have no problems with my Internet speed with a not other device or line streaming any other channel on Sky.
If I can't sort this by the end of the day I'll give Sky a call (if I can actually get through to a human!!) and see if they can help or if they will send me out another puck (my account says I own the equipment... I think this was part of the deal when I initially signed up. )

@Kellymarie6262 something to bear in ming is that just because everything is working fine on other devices in your house, doesn't actaully mean the same will apply on Sky Stream. This works in a difference way to most devices, as nothing is stored locally and everything is run from Sky's own servers which means its requires a constant connection to the internet. Typically any small wifi dropouts, will cause issues with Sky Stream, which won't happen on most other devices like smart phones, tablets, streaming sticks.

If you are using Wifi, a simple test to see if this is cause, you can switch over to using an ethernet cable, and also disable the wifi within the puck's network settings. Its usually best as well once disabling the Wifi to give the puck a little reboot by unplugging it for a minute. This wil ensure it picks up that the Wifi has been disabled and thus is will then use the ethernet cable as the connection source.

Re: Disney plus error 1026

Kellymarie6262 — Wed, 13 Mar 2024 12:17:30 GMT

@MarkGoldsmith @Thank you for the reply.
I have no issues with any of the other streaming services through my Sky puck and have also tried disconnecting the puck from the mains several times. I have now also tried the use of an Ethernet cable and I am still encountering the same issue.

Re: Disney plus error 1026

Jporch316 — Thu, 14 Mar 2024 07:50:38 GMT

@Kellymarie6262

Have you logged in previously on Disney on your puck ?