Problem issues

Annie144 — Thu, 23 Apr 2026 19:26:37 GMT

Hi I did a factory reset on my glass tv trying to set up again I'm only getting to activate your code I'm putting the code in but I'm not getting any further forward

Re: Problem issues

Fothergill1 — Fri, 24 Apr 2026 10:47:50 GMT

Hi @Annie144 Doing a factory reset is never advised unless told to do so by a Sky adviser as it can cause issues as you have discovered.

Are you signed into your My Sky account at https://www.sky.com/mysky If not sign in before entering your activation code.

During setup you must also be using the same email that is registered to your account.

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code that appeared on your screen during setup.

The following link is to a setup help guide:

https://www.sky.com/help/articles/setting-up-sky-glass-help

If all else fails call Sky for some additional troubleshooting.

topic Re: Problem issues in Sky Glass

Problem issues

Re: Problem issues