https://helpforum.sky.com/t5/Sky-Glass/Unsatisfied-with-sky-glass/m-p/5260430#M180432 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3691943">@Ryanlloyd</a>&nbsp;wrote:<BR /><P>I'm unhappy with sky glass, due to poor picture quality. I have spoken to someone from sky over the phone a few months back, but they put it down to WiFi interruptions. But I still have the same issue. Would it possible to go back to sky Q or if not could I cancel my sky subscription</P><HR /></BLOCKQUOTE><P>If you call Sky you should be able to arrange to switch back to Sky Q, however the cooling off period for the Sky Glass is 31 days, so as you said you have had it for a few months now Sky will be unlikely to accept a return on the Sky Glass. One thing to note if you didn't pay for the cost of the TV up front, the loan agreement for the Glass will still need to be paid off regardless of if you choose to switch back to Sky Q.</P> Thu, 23 Apr 2026 07:35:54 GMT MarkGoldsmith 2026-04-23T07:35:54Z https://helpforum.sky.com/t5/Sky-Glass/Unsatisfied-with-sky-glass/m-p/5260309#M180430 <P>I'm unhappy with sky glass, due to poor picture quality. I have spoken to someone from sky over the phone a few months back, but they put it down to WiFi interruptions. But I still have the same issue. Would it possible to go back to sky Q or if not could I cancel my sky subscription</P> Wed, 22 Apr 2026 22:18:24 GMT https://helpforum.sky.com/t5/Sky-Glass/Unsatisfied-with-sky-glass/m-p/5260309#M180430 Ryanlloyd 2026-04-22T22:18:24Z https://helpforum.sky.com/t5/Sky-Glass/Unsatisfied-with-sky-glass/m-p/5260430#M180432 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3691943">@Ryanlloyd</a>&nbsp;wrote:<BR /><P>I'm unhappy with sky glass, due to poor picture quality. I have spoken to someone from sky over the phone a few months back, but they put it down to WiFi interruptions. But I still have the same issue. Would it possible to go back to sky Q or if not could I cancel my sky subscription</P><HR /></BLOCKQUOTE><P>If you call Sky you should be able to arrange to switch back to Sky Q, however the cooling off period for the Sky Glass is 31 days, so as you said you have had it for a few months now Sky will be unlikely to accept a return on the Sky Glass. One thing to note if you didn't pay for the cost of the TV up front, the loan agreement for the Glass will still need to be paid off regardless of if you choose to switch back to Sky Q.</P> Thu, 23 Apr 2026 07:35:54 GMT https://helpforum.sky.com/t5/Sky-Glass/Unsatisfied-with-sky-glass/m-p/5260430#M180432 MarkGoldsmith 2026-04-23T07:35:54Z