topic ITV & ITV2 not coming up in Sky Glass

ITV & ITV2 not coming up

Cazzer61 — Sat, 18 Apr 2026 14:40:40 GMT

ITV & ITV2 seem to disappeared from our available channels on our Sky Glass. Am able to access via the ITVX app but the channels should be readily available without having to do that...

Sky glass TV guide boxes empty

Turner007 — Fri, 17 Apr 2026 16:53:19 GMT

A few days ago some channels disappeared from the scroll across the screen TV guide on my sky glass the boxes are there still bit just remain empty. Click on the full TV guide and the channels are there and selectable but if you press and missing channel number like 4 it doesn't find it. Any clues please?

Re: Sky glass TV guide boxes empty

MarkGoldsmith — Fri, 17 Apr 2026 16:56:16 GMT

@Turner007 wrote:
A few days ago some channels disappeared from the scroll across the screen TV guide on my sky glass the boxes are there still bit just remain empty. Click on the full TV guide and the channels are there and selectable but if you press and missing channel number like 4 it doesn't find it. Any clues please?

Hi @Turner007

I'm not sure if you have tried a reboot yet, but its possible it may help:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Sky glass TV guide boxes empty

Turner007 — Fri, 17 Apr 2026 17:03:43 GMT

Yes sorry already tried the usual stuff. Reboot - app update etc

Re: ITV & ITV2 not coming up

lettice — Sat, 18 Apr 2026 14:49:50 GMT

What happens when you select 103 and 122 with your remote.

If you have not done so already.

Would suggest trying a restart of your Sky Glass TV, by putting your Sky Glass Tv into standby, switch off your TV at the mains then switch it back on.

Or by doing a settings restart;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV will perform a reboot. It will take a few minutes to complete.

Re: ITV & ITV2 not coming up

GD1 — Sat, 18 Apr 2026 15:12:57 GMT

@Cazzer61 Showing on mine, have you tried a reboot of your Glass TV?

Re: ITV & ITV2 not coming up

Cazzer61 — Sat, 18 Apr 2026 15:46:54 GMT

Thanks for your help.. I've just done the suggested reboot via Settings but those channels are still not coming up. There's just 2 x empty boxes where they should be.

Re: ITV & ITV2 not coming up

Cazzer61 — Sat, 18 Apr 2026 15:50:37 GMT

Just to add - if I go to the TV Guide box, ITV1 & ITV2 are showing there. So just not on the Playlist screen... Very odd

Re: ITV & ITV2 not coming up

SW2026 — Sun, 19 Apr 2026 17:02:19 GMT

I've exactly the same issue with mine.
Done a reboot and... it's still the same.

Re: ITV & ITV2 not coming up

SpaceSparkie — Mon, 20 Apr 2026 14:46:55 GMT

Hi @Cazzer61 @SW2026

Sorry to hear you are having this issue.

Are you about to post a picture to show us exactly what you are seeing?

Re: ITV & ITV2 not coming up

Cazzer61 — Mon, 20 Apr 2026 15:49:02 GMT

Posting a shot of my tv screen ....

Re: Sky glass TV guide boxes empty

Bromwich51 — Tue, 21 Apr 2026 18:03:02 GMT

Same with mine too. Rebooted pulled the plug out etc still the same. Yet another of many annoying glitches from Sky glass. Would never have another one!

Re: Sky glass TV guide boxes empty

Turner007 — Tue, 21 Apr 2026 18:20:55 GMT

I sorted mine. It was the favourites listing, somehow it had unselected some but no removed the boxes. Anyway delete all favourites and reselect them and that worked for me.

Re: Sky glass TV guide boxes empty

Bromwich51 — Tue, 21 Apr 2026 19:27:28 GMT

Just tried that and yes it had removed mine for some reason. I have now readded them. Thanks for the advice 👍

Re: ITV & ITV2 not coming up

keithRwalters — Tue, 21 Apr 2026 20:06:25 GMT

i have exactly the same issue.
I have tried both the power-off reboot as well as from settings and still nothing.
any suggestions?

thanks

Re: ITV & ITV2 not coming up

Cazzer61 — Wed, 22 Apr 2026 05:57:15 GMT

Can the issue be sorted by Sky remotely. Or is there anyway I can speak to someone & work through it? It's crazy that there doesn't seem to be any phone number for someone without a Sky mobile. We don't have a phone for our Sky/BT landline....

Re: Sky glass TV guide boxes empty

MarkGoldsmith — Wed, 22 Apr 2026 10:04:50 GMT

@Turner007 wrote:
I sorted mine. It was the favourites listing, somehow it had unselected some but no removed the boxes. Anyway delete all favourites and reselect them and that worked for me.

It guess it's possible it got into that state if you had any favourite channels selected that no longer exist.

i have seen it before where a channel is removed and if it's on for favourites the TV Guide view of the Home Screen ( which uses your favourites) will just leave a blank space.

Re: ITV & ITV2 not coming up

MarkGoldsmith — Wed, 22 Apr 2026 10:09:42 GMT

@Cazzer61 wrote:
Can the issue be sorted by Sky remotely. Or is there anyway I can speak to someone & work through it? It's crazy that there doesn't seem to be any phone number for someone without a Sky mobile. We don't have a phone for our Sky/BT landline....

@Cazzer61 you will need to go to Settings -> Viewing Settings -> Manage favourite channels and reorder your favourites to remove those empty spaces.

Re: ITV & ITV2 not coming up

Cazzer61 — Wed, 22 Apr 2026 11:02:32 GMT

Hi Mark

Thanks so much for your help. The issue is now fixed & the empty spaces filled.