https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5256266#M180207 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662950">@Steria</a>&nbsp;</P><P>&nbsp;</P><P>Sky don't have anything to do with Disney+ credential management. They simply tell Disney that they are managing the billing.</P><P>&nbsp;</P><P>You should follow the forgotten password steps / troubleshooting outlined by Disney here:&nbsp;<A href="https://help.disneyplus.com/en-GB/article/disneyplus-login-issues" target="_blank">https://help.disneyplus.com/en-GB/article/disneyplus-login-issues</A></P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 17 Apr 2026 21:20:41 GMT mikealanr 2026-04-17T21:20:41Z https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5256238#M180205 <P>When I try to go on Disney + it says my password is incorrect and sends a one time code. So I put that in and it tells me it's incorrect again even though it isn't. &nbsp;I have done this several time and it still does the same.&nbsp;</P> Fri, 17 Apr 2026 20:16:57 GMT https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5256238#M180205 Steria 2026-04-17T20:16:57Z https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5256266#M180207 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662950">@Steria</a>&nbsp;</P><P>&nbsp;</P><P>Sky don't have anything to do with Disney+ credential management. They simply tell Disney that they are managing the billing.</P><P>&nbsp;</P><P>You should follow the forgotten password steps / troubleshooting outlined by Disney here:&nbsp;<A href="https://help.disneyplus.com/en-GB/article/disneyplus-login-issues" target="_blank">https://help.disneyplus.com/en-GB/article/disneyplus-login-issues</A></P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 17 Apr 2026 21:20:41 GMT https://helpforum.sky.com/t5/Sky-Glass/Disney/m-p/5256266#M180207 mikealanr 2026-04-17T21:20:41Z