topic Sky Glass PIN not accepted in Sky Glass

Sky Glass PIN not accepted

Smokie — Thu, 16 Apr 2026 16:08:28 GMT

We have had to reboot tv today but now it doesn't recognise PIN No.
Have been on Live Chat but still no joy. Any help would be appreciated. I see there are a few customers with the same issue.

Re: Sky Glass PIN not accepted

Jporch316 — Thu, 16 Apr 2026 18:37:08 GMT

Hi @Smokie

@try this

when you get to the pin screen do not enter a pin.

when the pin screen appears pull the plug - plug back in then go through the setup again and it should skip the pin screen altogether

Re: Sky Glass PIN not accepted

Smokie — Thu, 16 Apr 2026 20:13:13 GMT

Have got it sorted after calling Sky Customer Services.

Was advised to do as you said pull the plug when on page to enter PIN.

However I'd already tried to enter new pin. So on start up was told to enter the very last PIN I'd entered. Hey presto it worked.