https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/5253005#M180012 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598084">@Paula145</a>&nbsp;</P><P>&nbsp;</P><P>Sounds like poor connection or broadband speed. Have you run a speed test in Netflix (profile picture&gt; get help ? &gt; Connectivity check).</P><P>&nbsp;</P><P>What's the result? Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if you have multiple sky streaming devices.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 13 Apr 2026 19:47:57 GMT mikealanr 2026-04-13T19:47:57Z https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/5252866#M180001 <P>you can't use YouTube, the image is blocked, the channels are the same</P> Mon, 13 Apr 2026 16:16:48 GMT https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/5252866#M180001 Paula145 2026-04-13T16:16:48Z https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/5253005#M180012 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598084">@Paula145</a>&nbsp;</P><P>&nbsp;</P><P>Sounds like poor connection or broadband speed. Have you run a speed test in Netflix (profile picture&gt; get help ? &gt; Connectivity check).</P><P>&nbsp;</P><P>What's the result? Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if you have multiple sky streaming devices.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 13 Apr 2026 19:47:57 GMT https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/5253005#M180012 mikealanr 2026-04-13T19:47:57Z