topic Re: WiFi connection on new sky glass in Sky Glass

WiFi connection on new sky glass

Lyn191 — Thu, 09 Apr 2026 08:06:37 GMT

On my brand new sky glass TV I keep getting a no WiFi connection on my screen but when I switch off at wall and back on it works.
This is not acceptable

Re: WiFi connection on new sky glass

Chrisee — Thu, 09 Apr 2026 08:38:23 GMT

@Lyn191 go into the settings find the Start up,and Standby section and enable "Stay networked in Standby" and if it is therecturn off netwok power saving. Both marginally increase mains usage but greatly imporove start up reliability.

Re: WiFi connection on new sky glass

iyiyiiu — Thu, 09 Apr 2026 10:54:01 GMT

Getting the exact same thing. All my pucks further away from router work fine. 1 week old sky glass next to the tv is disconnecting all the time. Tried all workarounds.

Re: WiFi connection on new sky glass

iyiyiiu — Thu, 09 Apr 2026 11:23:31 GMT

Eventually got this working, but the afternoon and evening are generally ok, it's the morning it never connects to wifi and I'm expecting the exact same tomorrow. Sky have raised an IT query for me after I turned off the router and tv a gazillion times.

Re: WiFi connection on new sky glass

Fothergill1 — Thu, 09 Apr 2026 11:53:23 GMT

Hi @iyiyiiu I used to have the same issue when I first purchased a Glass TV and happened first thing every morning. It was resolved by using the suggestion made by @Chrisee in post 2 above.

Go to Settings > System Management > Startup & Standby and make sure that Networked standby mode is turned ON. As I mentioned turning this on resolved my problem immediately.

Re: WiFi connection on new sky glass

Chris0D — Thu, 09 Apr 2026 22:12:54 GMT

I had the same issue and got tired of the work arounds. Every morning it was the same. Returned the TV and cancelled Sky Glass, went to Freely in the end.

Re: WiFi connection on new sky glass

iyiyiiu — Fri, 10 Apr 2026 09:25:58 GMT

Currently contemplating this. All our pucks work fine. We only got a Glass as the house we just bought has the TV (and power/aerial outlets) high up on a wall above a staircase and securing a puck would have been difficult.

The Glass is the closest to the router too, it's an absolute joke.

Re: WiFi connection on new sky glass

Chris0D — Fri, 10 Apr 2026 10:26:18 GMT

Is it Gen 1 or Gen 2? I had the Gen 1 and it was causing this same issue.

Re: WiFi connection on new sky glass

iyiyiiu — Fri, 10 Apr 2026 10:58:25 GMT

It's the new sky air so Gen 2 I think?

Waiting for sky tech team to call me. Also someone on here said changing router settings by logging on through a browser so will try that too. I believe I only have 30 days to return it? So clock is ticking 😞

Re: WiFi connection on new sky glass

iyiyiiu — Fri, 10 Apr 2026 11:00:32 GMT

@Lyn191 did you solve or still having issue? Mine has been ok today (so far) but certain issues will continue

Re: WiFi connection on new sky glass

Lyn191 — Fri, 10 Apr 2026 11:02:13 GMT

Yes done what was said before and seems to be sorted.
many thanks

Re: WiFi connection on new sky glass

Lyn191 — Fri, 10 Apr 2026 11:03:17 GMT

Update : all sorted following the tips

Re: WiFi connection on new sky glass

Sallyc1909 — Wed, 06 May 2026 21:53:34 GMT

Having the same issue every night - no WiFi connection on the actually sky glass tv the pucks work fine had it 2/3 wks it's absolutely rubbish sky Q never faulted once! It's going back before I throw the remote through the tv!

Re: WiFi connection on new sky glass

iyiyiiu — Fri, 08 May 2026 12:08:57 GMT

Hi ours is sorted now and it was the wifi connection wasn't strong enough. All other devices from that room were fine, the glass is nearer to the router than the pucks. When you check the sky glass it shows "good connection".

However when you use Netflix to 'check connection" the speed was only 60mps rather than 300mps which the pucks had. I got a Pod extender from Sky and put it half way between the router and sky glass and now the netflix app shows near 300mps and it hasn't crashed since. I would check the netflix option to check the speed of the sky glass and compare it to what netflix says for your pucks