topic Re: Sky Disney+ problems in Sky Glass

Sky Disney+ problems

Bernie73 — Wed, 08 Apr 2026 11:55:13 GMT

E-mail received I have Disney+ in my Sky Package.

Over last 3 weeks unable to get into Disney+ despite following instructions, that is, scanning QR code, entering numerical codes, I continue being in a loop but never being able to access Disney+.

On 2 separate calls to Sky, they couldn't help saying 1000s of people trying to do the same & "apparently" causing technical issues.

I got text message telling me to reset the TV, which I did twice but no success.

If anyone had problems but has now accessed Disney+ I would appreciate some guidance before I call Sky again.

Thank you

Re: Sky Disney+ problems

Danz994 — Thu, 09 Apr 2026 10:38:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Disney+ problems

Bernie73 — Thu, 09 Apr 2026 19:47:40 GMT

@Danz994

Hi I have been on the chat messaging since about 2 pm today.

The Sky advisor & I must have the patience of saints as, on & off until 8:30 pm we tried various options to enable me to get Disney+, but no success.

It has been escalated to a technical team & I hope to hear from them at some point tomorrow, all being well with a resolution.