https://helpforum.sky.com/t5/Sky-Glass/Sky-Sports-Not-Working/m-p/5249921#M179811 <P>Sky Sports channels keep pixelating and then going completely blank. My husband is trying to watch The Masters and it keeps cutting out after a couple minutes. We have reset the sky devices and tv.</P> Thu, 09 Apr 2026 17:32:31 GMT AQ5 2026-04-09T17:32:31Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Sports-Not-Working/m-p/5249921#M179811 <P>Sky Sports channels keep pixelating and then going completely blank. My husband is trying to watch The Masters and it keeps cutting out after a couple minutes. We have reset the sky devices and tv.</P> Thu, 09 Apr 2026 17:32:31 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Sports-Not-Working/m-p/5249921#M179811 AQ5 2026-04-09T17:32:31Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Sports-Not-Working/m-p/5249938#M179812 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4657019">@AQ5</a>&nbsp;</P><P>&nbsp;</P><P>Is this UHD or HD? What is your broadband speed, who is your ISP and what speed is your puck getting? You can check this in Netflix (profile pic &gt; get help? &gt; Connectivity check).</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD. 35Mbps if you have more than one sky streaming device.</P><P>&nbsp;</P><P>Stability of the connection between your puck is just as important as your broadband speed. Ensure that your puck isn't enclosed or hidden behind your TV etc. you may also get more stability using ethernet or homeplugs and disabling WiFi in the puck settings.</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 09 Apr 2026 17:57:54 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Sports-Not-Working/m-p/5249938#M179812 mikealanr 2026-04-09T17:57:54Z