topic Re: Password in Sky Glass

Password

Lotty6 — Wed, 08 Apr 2026 18:41:48 GMT

I am having to enter my password every day. We have checked all the router connectivity and everything else on Wi-Fi works except for the TVs. I've now connected the Main TV with a ethernet cable which works 90% of the time but upstairs I need to enter the password every single night Please can someone help

Re: Password

mikealanr — Wed, 08 Apr 2026 21:27:03 GMT

Hi @Lotty6

Sorry for clarity you have 2 pucks and you are having to re enter your WiFi password? Do you have Sky broadband too? Do other devices work without needing the password re entering? What is the error you are seeing on your pucks? Which iseading you re enter your password?

MikeAlanR

Re: Password

Lotty6 — Thu, 09 Apr 2026 13:37:19 GMT

Hi. I have one puck and sky glass tv. The WiFi works on all devices other than the sky tv as this drops out daily. Router has been changed along with many calls with 3rd party company to check what is going on in the background all has come back ok. Sky open tv for some reason not holding password. ☹️