topic Re: Please wait - voice search in Sky Glass

Glass & Stream: Voice Search Displaying please wait error message

Jporch316 — Thu, 02 Apr 2026 07:34:43 GMT

Is anyone else getting random "please wait" screens when attempting voice searches ? I'm getting it probably 1 in every 3 search on my gen 2 ?

video below ......

(view in My Videos)

Community Manager note: subject of thread updated to better reflect the conversation

Please wait - voice search

SkyYoYo — Mon, 16 Mar 2026 20:39:32 GMT

Hello,

We've a Sky Stream Puck. Connected via ethernet cable to a sky router. Speed is 1gbps.

Everytime we use the voice search, it recognises what we ask for goes into a blank search page/window and all it shows is 'please wait...' in the lower left hand side.

Device Internet is on standby. Shows work fine and there are no Internet problems.

We have restarted the device multiple times (from settings menu and manually). Refreshed apps and repaired remote. Also, checked batteries (took them out and inserted them back).

The Sky interface is really glitchy overall and we have not been able to use voice search for months now.

Any tips?

If nothing works here, I'm calling them and asking for a new Puck to be sent.

Thanks!

Re: Please wait - voice search

Jason- — Tue, 17 Mar 2026 09:11:06 GMT

Hello @SkyYoYo, we're sorry you're having problems with your Sky Stream Puck and none of the steps you have carried out have helped improve things. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Please wait - voice search

NeilPaddock — Thu, 19 Mar 2026 20:25:55 GMT

I'm having exactly the same issue and last month we lost l everything in our playlists and had to set them all up again! Never had so many issues when we had Sky Q!

did you manage to resolve this?

thanks,

Neil

Re: Please wait - voice search

Jporch316 — Sat, 21 Mar 2026 07:35:50 GMT

Getting this same issue on my sky glass gen2 ......

Re: Please wait - voice search

LauraMac38 — Sat, 21 Mar 2026 09:48:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Please wait - voice search

MarkGoldsmith — Sat, 21 Mar 2026 09:52:13 GMT

@Jporch316 wrote:
Getting this same issue on my sky glass gen2 ......

Yeah i've been seeing the exact same thing from time to time. You do a voice search and sometimes it just gets stuck on "please wait", but if you do another voice search ( and it may be the same search), it will then decide to load the results.

Re: Please wait - voice search

SkyYoYo — Sat, 21 Mar 2026 09:56:59 GMT

I just messaged you there. Thanks

Re: Glass Voice search issues

KevNewMedia — Mon, 30 Mar 2026 09:04:40 GMT

Hi @Jporch316

Thanks for highlighting this problem.

Can I ask if anyone else is experiencing this problem, that you provide the following details please?

The date the voice search failed
The time the voice search failed
The name of the show when it failed
If you are able to capture the issue on video, then that'd be great as well.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Please wait - voice search

Hobsongl01 — Wed, 01 Apr 2026 18:51:32 GMT

I'm having the exact same issue, it's never happened before but I've restarted everything and still no fix,

did you find out how to sort it?

Re: Please wait - voice search

Jporch316 — Wed, 01 Apr 2026 18:53:55 GMT

@Hobsongl01 wrote:
I'm having the exact same issue, it's never happened before but I've restarted everything and still no fix,

did you find out how to sort it?

@Hobsongl01

Not at the moment - still happening to mine

if you could post time / date and programme it would be helpful

Re: Please wait - voice search

Hobsongl01 — Wed, 01 Apr 2026 18:56:46 GMT

I mean it's just happened now searching for paw patrol for my daughter to watch, I have the sky stream pick

Re: Please wait - voice search

Jporch316 — Wed, 01 Apr 2026 18:58:52 GMT

@Hobsongl01 wrote:
I mean it's just happened now searching for paw patrol for my daughter to watch, I have the sky stream pick

Half hour ago I tried swat ....... seems to start working if I bash the home button a few times ......

can I ask what ISP you are with - I'm with Virgin media

Re: Please wait - voice search

Hobsongl01 — Wed, 01 Apr 2026 19:03:17 GMT

Strange, I just give up and search in the app itself. I'm with Sky for tv and broadband so makes me think it's a software problem with the Sky boxes

Re: Please wait - voice search

MarkGoldsmith — Wed, 01 Apr 2026 21:13:34 GMT

@Hobsongl01 wrote:
Strange, I just give up and search in the app itself. I'm with Sky for tv and broadband so makes me think it's a software problem with the Sky boxes

Yeah i don't know if its a software bug or a capacity issue on the infrastructure with the search functionality. Its just wierd that if you repeat the same search sometimes it will load and other times it wont.

Re: Glass Voice search issues

MarkGoldsmith — Wed, 01 Apr 2026 21:33:36 GMT

I've just had the exact issue searching for the HBO Max series "Neighbors" via voice search at 22:29 tonight.

When searching it just gets stuck with "please wait", however when i pressed the voice button and tried the search again, it then loaded the results as expected.

Re: Glass Voice search issues

Jporch316 — Wed, 01 Apr 2026 21:36:55 GMT

@lettice

please can you somehow merge this thread with thread below

https://helpforum.sky.com/t5/Sky-Stream/Please-wait-voice-search/m-p/5244627#M72760

Re: Glass Voice search issues

Jporch316 — Wed, 01 Apr 2026 21:38:12 GMT

Just as an extra I tried a voice search on one of my pucks for "hoppers" at approx 10.05pm 1st April

got the same please wait message. Pressing home then repeating the search got me some results

Re: Glass Voice search issues

KevNewMedia — Thu, 02 Apr 2026 07:31:12 GMT

Thank you for the updates, everyone.

If you could continue to provide the information I've requested in the answer here, that will help the investigation 🙂

Re: Glass Voice search issues

Jporch316 — Thu, 02 Apr 2026 07:33:09 GMT

@KevNewMedia

Is it possible to change the title of the main thread and remove "glass" or add "stream" so it covers both devices ?