topic Re: HBO max issues in Sky Glass

HBO max issues

Bob+Calder — Mon, 30 Mar 2026 14:26:51 GMT

Have sky glass.
have set up hbo max in a puck and working fine.
On main tv, I click in hbo max app. It opens and when I sign in with email address it says - that doesn't look right, and can't find my email address.

and ideas??

Re: HBO max issues

Brill+Gill — Tue, 31 Mar 2026 07:37:42 GMT

Hi @Bob+Calder, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO max issues

Stu+M46 — Wed, 01 Apr 2026 17:22:45 GMT

Same problem. I'll post a separate thread with more details rather than hijack your query.