topic Re: Glass not connecting in Sky Glass

Glass not connecting

NICOLA+BEALES — Wed, 01 Apr 2026 05:44:45 GMT

Im fed up of waiting for uou to remove my old sky glass and mow wish to return the sky glass air as its defective and im sick of delays that were not caused by me with immediate effect

Re: Glass not connecting

Chrisee — Wed, 01 Apr 2026 06:05:08 GMT

@NICOLA+BEALES you are not talking to Sky support when posting in the forum. As you apoear to need their support I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for more on how escalation work Escalating a post to a Sky expert | Sky Community

Re: Glass not connecting

Brill+Gill — Wed, 01 Apr 2026 07:35:36 GMT

Thanks for escalating this @Chrisee. We’ve sent @NICOLA+BEALES an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.