Buffering

Tootsie4 — Mon, 30 Mar 2026 22:49:48 GMT

Constantly buffering

Re: Buffering

Fothergill1 — Tue, 31 Mar 2026 00:49:20 GMT

Hi @Tootsie4 and welcome to the forum.

One of the main reasons for buffering and / or freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else in your home using up your WiFi bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £40 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

topic Buffering in Sky Glass

Buffering

Re: Buffering