https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-Live-Chat/m-p/5242872#M179447 So why have they removed the option to speak with an agent if you use Sky Glass Mon, 30 Mar 2026 18:33:02 GMT Jason070271 2026-03-30T18:33:02Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-Live-Chat/m-p/5242872#M179447 So why have they removed the option to speak with an agent if you use Sky Glass Mon, 30 Mar 2026 18:33:02 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-Live-Chat/m-p/5242872#M179447 Jason070271 2026-03-30T18:33:02Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-Live-Chat/m-p/5242924#M179448 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3812554">@Jason070271</a>&nbsp;</P><P>&nbsp;</P><P>Not sure what gives you that impression: <A href="https://www.sky.com/help/sky-tv/sky-tv-glass/setting-up-sky-glass/articles/setting-up-sky-glass" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-glass/setting-up-sky-glass/articles/setting-up-sky-glass</A></P><P>&nbsp;</P><P>The virtual assistant is on that page and that will put you though to an agent if needed.</P><P>&nbsp;</P><P>Alternatively if you post your query the community may be able to assist.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Mon, 30 Mar 2026 19:28:37 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-Live-Chat/m-p/5242924#M179448 mikealanr 2026-03-30T19:28:37Z