topic Re: Play.works pin in Sky Glass

Play.works pin

MBD86 — Thu, 26 Feb 2026 16:38:53 GMT

I am trying to put a pin on the play.works app but it won't do it even when I highlight the pin on. It does it fine for every other app.

I have tried the top request which turns on pin for all apps but then for some reason this app it then removes the pin request.

Re: Play.works pin

Jason- — Fri, 27 Feb 2026 09:27:46 GMT

Hello @MBD86, we are aware of an issue when setting up PIN protection for the Play.Works app on Sky Glass/Stream and our teams hope to have a resolution in place asap.

We apologise for any inconvenience caused by this.

Thanks, Jason-

Re: Play.works pin

Jason- — Fri, 27 Feb 2026 13:34:21 GMT

Just a further update on this @MBD86.

Our teams are working directly with Play.Works to get a resolution put in place as quickly as possible.

Thanks for your patience on this.

Jason-

Re: Play.works pin

Jason- — Tue, 03 Mar 2026 13:35:52 GMT

Hello again @MBD86,

Just to let you know that we are still working with Play.Works to get a resolution put in place. Once we have a fix then we will let you know.

Once again, we apologise for any inconvenience caused by this.

Thanks, Jason-

Re: Play.works pin

MrBennet25 — Thu, 12 Mar 2026 18:09:59 GMT

Hi, has there been any progress with this yet? We're having lots of trouble with our 7 year old, not being able to parent pin this app!!

Re: Play.works pin

MBD86 — Thu, 12 Mar 2026 19:17:51 GMT

I am still awaiting an update to this. When ringing Sky and raising a complaint they just stated they will close the complaint as it couldn't be sorted. If the comments on here are true then Sky is still working on it

Re: Play.works pin

Jason- — Fri, 13 Mar 2026 13:13:27 GMT

Hello @MrBennet25 & @MBD86,

We are really sorry for any inconvenience this is causing you both. We are awaiting a further update regarding this issue and once we have more details then we will let you know.

Thanks,

Jason-

Re: Play.works pin

KevNewMedia — Thu, 19 Mar 2026 14:32:18 GMT

Hi Everyone

We are sincerely sorry to hear that this problem has continued for you.

To register your problem with our Viewer Relations team, you can contact them on ViewerR@Sky.UK

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Play.works pin

Brill+Gill — Thu, 19 Mar 2026 14:43:21 GMT

Afternoon @MrBennet25 and @MBD86, thanks for your patience.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and guide you to the right team for further help with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Play.works pin

yorksblue — Sat, 21 Mar 2026 10:02:04 GMT

Can I add another parent to the list that really need the ability to pin protect or remove play.works.

My 6 year old's behaviour is atrocious after spending time on it (especially the 'azelart' vidoes) and short of hiding the remote every day, there's nothing we can do to stop it

Re: Play.works pin

Jason- — Wed, 25 Mar 2026 10:07:57 GMT

Hello @yorksblue, we're sorry for the issues this problem is causing for you. I'll send you an invite to a private chat shortly and we can assist you further.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Play.works pin

Mb2302 — Fri, 27 Mar 2026 07:31:18 GMT

Another parent here unable to lock this ap whats going on and whats the time frame of a solution?

Re: Play.works pin

MM1988 — Sat, 11 Apr 2026 14:43:59 GMT

Add another to this list need pin control access to the app.

Re: Play.works pin

MBD86 — Fri, 24 Apr 2026 19:24:34 GMT

Hi it's coming up to 2 months and there has been no positive update other than it's being looked at. Please can you provide an update for all those here. Thankyou

Re: Play.works pin

Jason- — Wed, 29 Apr 2026 12:12:06 GMT

Hello Everyone,

We have word back from our Viewer Relations team that this issue affecting the Play.Works app has now been resolved.

We appreciate your patience while our teams sought a resolution and if you do have any other issues then please let us know.

Thanks,

Jason-