topic Re: Search Not Working in Sky Glass

Search Not Working

nico2002 — Mon, 16 Mar 2026 18:30:30 GMT

Im not sure what im paying for here but neither my glass TV or Puck will find anything when I use the voice search.

Its getting close to going in the skip !

Re: Search Not Working

Fothergill1 — Mon, 16 Mar 2026 18:51:13 GMT

Hi @nico2002 and welcome to the forum. When my remote voice control stops working which happens from time to time I find simply rebooting my Puck (or Glass) gets it working again.

Settings > System Management > Resets & updates > restart device. You will get a blank screen for a couple of minutes before the Sky logo appears.

Re: Search Not Working

Dazzasky — Mon, 16 Mar 2026 19:06:38 GMT

@nico2002 wrote:
Im not sure what im paying for here but neither my glass TV or Puck will find anything when I use the voice search.

Its getting close to going in the skip !

What steps have you tried to resolve the issue ? @nico2002

Re: Search Not Working

nico2002 — Mon, 16 Mar 2026 19:24:37 GMT

I first experienced this problem with the puck at the weekend , this uses Starlink for the broadband as its located at our holiday home and was only switched on Friday PM.

I returned home yesterday and now have the same problems with the Glass TV which was rebooted this morning.

There seems to be so many glitches with the software as a couple of weeks ago we kept getting Subtitles even though they were off in the menu ?

It really doesnt seem fit for purpose ?

Thanks for your help.