topic Netflix bugging in Sky Glass

Netflix bugging

Kira92 — Fri, 13 Mar 2026 21:19:40 GMT

New to Sky. Kess than 2 weeks had the TV.

My connection is fine (I am with Virgin)

Paying for Sky Ultimate with Sky Cinema and Netflix. Was watching a movie all fone, changed to a different one, was bugging at 20% then stopped loading. Tried another movie. Again, was loading at 20% then stopped. Refreshed apps in settings and also clicked on "reload netflix"

Still nothing

My LG tv was better, regret it now

Never had issues

Could even cast my phone to the TV

Sky, I can't even do that

Not even use Bluetooth connected woth my phone. Have to connect using Headset

Re: Netflix bugging

Me134 — Sat, 14 Mar 2026 07:34:06 GMT

@Kira92 wrote:
New to Sky. Kess than 2 weeks had the TV.
My connection is fine (I am with Virgin)
Paying for Sky Ultimate with Sky Cinema and Netflix. Was watching a movie all fone, changed to a different one, was bugging at 20% then stopped loading. Tried another movie. Again, was loading at 20% then stopped. Refreshed apps in settings and also clicked on "reload netflix"
Still nothing
My LG tv was better, regret it now
Never had issues
Could even cast my phone to the TV
Sky, I can't even do that
Not even use Bluetooth connected woth my phone. Have to connect using Headset

If this is via Sky Stream then perhaps someone could move it to the correct forum?

That said, I have Q but the Apps on my Samsung give better video and better audio although Q is quite old now, perhaps the Stream Apps are better?

Re: Netflix bugging

oj01 — Sat, 14 Mar 2026 09:30:56 GMT

@Kira92 wrote:
New to Sky. Kess than 2 weeks had the TV.
My connection is fine (I am with Virgin)
Paying for Sky Ultimate with Sky Cinema and Netflix. Was watching a movie all fone, changed to a different one, was bugging at 20% then stopped loading. Tried another movie. Again, was loading at 20% then stopped. Refreshed apps in settings and also clicked on "reload netflix"
Still nothing
My LG tv was better, regret it now
Never had issues
Could even cast my phone to the TV
Sky, I can't even do that
Not even use Bluetooth connected woth my phone. Have to connect using Headset

Sky Q, Sky Stream or Sky Glass?

Re: Netflix bugging

Dazzasky — Sat, 14 Mar 2026 10:07:28 GMT

@oj01 wrote:
@Kira92 wrote:
New to Sky. Kess than 2 weeks had the TV.
My connection is fine (I am with Virgin)
Paying for Sky Ultimate with Sky Cinema and Netflix. Was watching a movie all fone, changed to a different one, was bugging at 20% then stopped loading. Tried another movie. Again, was loading at 20% then stopped. Refreshed apps in settings and also clicked on "reload netflix"
Still nothing
My LG tv was better, regret it now
Never had issues
Could even cast my phone to the TV
Sky, I can't even do that
Not even use Bluetooth connected woth my phone. Have to connect using Headset

Sky Q, Sky Stream or Sky Glass?

Presumably Sky Glass as they state they have had the tv less than 2 weeks.

Re: Netflix bugging

Me134 — Sat, 14 Mar 2026 10:09:25 GMT

@Dazzasky wrote:
@oj01 wrote:
@Kira92 wrote:
New to Sky. Kess than 2 weeks had the TV.
My connection is fine (I am with Virgin)
Paying for Sky Ultimate with Sky Cinema and Netflix. Was watching a movie all fone, changed to a different one, was bugging at 20% then stopped loading. Tried another movie. Again, was loading at 20% then stopped. Refreshed apps in settings and also clicked on "reload netflix"
Still nothing
My LG tv was better, regret it now
Never had issues
Could even cast my phone to the TV
Sky, I can't even do that
Not even use Bluetooth connected woth my phone. Have to connect using Headset

Sky Q, Sky Stream or Sky Glass?
Presumably Sky Glass as they state they have had the tv less than 2 weeks.

Or Steam?

Re: Netflix bugging

Dazzasky — Sat, 14 Mar 2026 10:12:06 GMT

@Me134 wrote:
@Dazzasky wrote:
@oj01 wrote:
@Kira92 wrote:
New to Sky. Kess than 2 weeks had the TV.
My connection is fine (I am with Virgin)
Paying for Sky Ultimate with Sky Cinema and Netflix. Was watching a movie all fone, changed to a different one, was bugging at 20% then stopped loading. Tried another movie. Again, was loading at 20% then stopped. Refreshed apps in settings and also clicked on "reload netflix"
Still nothing
My LG tv was better, regret it now
Never had issues
Could even cast my phone to the TV
Sky, I can't even do that
Not even use Bluetooth connected woth my phone. Have to connect using Headset

Sky Q, Sky Stream or Sky Glass?
Presumably Sky Glass as they state they have had the tv less than 2 weeks.
Or Steam?

Stream isn't a "tv" @Me134

Re: Netflix bugging

Me134 — Sat, 14 Mar 2026 11:40:36 GMT

@DazzaskyAh, yes I read "less than 2 weeks had the TV" as just Sky TV in general but "My LG tv was better, regret it now" should have been a bigger clue 🙄

Re: Netflix bugging

Me134 — Sat, 14 Mar 2026 11:41:59 GMT

@Kira92 Maybe try a hardwired connection to the router rather than using WiFi.

Re: Netflix bugging

Kira92 — Sat, 14 Mar 2026 21:00:25 GMT

Sorry

Yes Sky Glass

First time using this platform

Re: Netflix bugging

Jporch316 — Sun, 15 Mar 2026 11:43:10 GMT

@Kira92

What speed is your internet connection?