topic Re: Glass hangs when choosing new pin in Sky Glass

Glass hangs when choosing new pin

roxylola — Tue, 10 Mar 2026 21:46:18 GMT

Tv didn't work, followed the advice on sky to pull plug press stand by for 20 secs meanwhile plug back in when pressing button , then go through connection setup , then pin didn't work so when to assign a new one and after filling out the new pin twice it just hung there yet I could delete code so wasn't stuck

Re: Glass hangs when choosing new pin

LJB-C — Wed, 11 Mar 2026 09:48:39 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Glass hangs when choosing new pin

hegarty7 — Wed, 11 Mar 2026 21:17:40 GMT

Hi, I have the exact same issue this evening, I don't know if I'm allowed to ask this on here but have you solved this issue? If so, could you possibly advise me on what to do? I can't currently get in touch with anyone from Sky

Re: Glass hangs when choosing new pin

roxylola — Thu, 12 Mar 2026 06:55:31 GMT

Hi All, in the end I just perceive red and after about 4 times of unplugging and plugging in it seemed to work. Actually thinking about it I think when you put your new code in and it hangs I think it recognised the change and you use that for next time you repeat the process

Re: Glass hangs when choosing new pin

KWW — Wed, 08 Apr 2026 16:46:43 GMT

Same for me. Spent two hours talking to Sky agents last night, and have tried the recovery process 14 times. Still the same. Glass has been rubbish since I got it - big step backwards from Q

Re: Glass hangs when choosing new pin

Jporch316 — Thu, 09 Apr 2026 07:08:58 GMT

The following occasionally works on a pin error

when you get to the pin entry screen pull the plug for a minute

plug back in and go through the setup process again and the tv may skip the pin entry screen

Re: Glass hangs when choosing new pin

KWW — Thu, 09 Apr 2026 07:34:45 GMT

Thanks for the suggestion, I've tried 19 times now. Something clearly wrong with the Glass, which is being replaced this morning. Who knows if this one will be any better...

Re: Glass hangs when choosing new pin

Catmadness — Sat, 30 May 2026 18:49:16 GMT

After spending a week speaking to sky customer support, we have finally been told the fix for this! Set the pin on the tv and it actually remembers without pressing next. Turn the tv off and then put in the pin you put in and it works!! Thanks to Stephanie in the support team!!