Connection issue between TV and Hub

Davidt_ — Mon, 09 Mar 2026 09:49:03 GMT

I have been with Sky for just 3 weeks and have the Sky glass tv and router. Nearly every morning I have to reset the tv as the connection between tv and router is lost. It's a real pain as I have to pull out the plug and put back in for it to work. This is no good for me as I have to pull out the tv cabinet and tv to get at the socket and at 71 years old and had a TIA it's hard. I have tried other things but nothing else seems to solve the problem.

Re: Connection issue between TV and Hub

Fothergill1 — Mon, 09 Mar 2026 11:08:02 GMT

Hi @Davidt_ and welcome to the forum. Your Glass TV may be losing the network connection when it is in standby so go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON.

I had the same issue as you when I first got a Glass TV nearly 4 years ago and the above resolved the problem for me.

I see you have only had the TV for 3 weeks so remember you can cancel for a full refund within 31 days if you find it doesn't meet your needs.

Good luck.

topic Connection issue between TV and Hub in Sky Glass

Connection issue between TV and Hub

Re: Connection issue between TV and Hub