https://helpforum.sky.com/t5/Sky-Glass/Gen-2-turning-off/m-p/5227070#M178491 Our gen 2 keeps turning off while we are watching it, done speed test doesn't seem like a Internet issue dropping out!! My sons Puck has turned off several times as well Sun, 08 Mar 2026 16:29:51 GMT Ru78 2026-03-08T16:29:51Z https://helpforum.sky.com/t5/Sky-Glass/Gen-2-turning-off/m-p/5227070#M178491 Our gen 2 keeps turning off while we are watching it, done speed test doesn't seem like a Internet issue dropping out!! My sons Puck has turned off several times as well Sun, 08 Mar 2026 16:29:51 GMT https://helpforum.sky.com/t5/Sky-Glass/Gen-2-turning-off/m-p/5227070#M178491 Ru78 2026-03-08T16:29:51Z https://helpforum.sky.com/t5/Sky-Glass/Gen-2-turning-off/m-p/5227359#M178502 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 09 Mar 2026 09:25:00 GMT https://helpforum.sky.com/t5/Sky-Glass/Gen-2-turning-off/m-p/5227359#M178502 LJB-C 2026-03-09T09:25:00Z