topic Re: Playlists empty in Sky Glass

Playlists empty

PJH1960 — Thu, 05 Mar 2026 12:46:35 GMT

Suddenly, all my playlists are empty.

Can thry be recovered, or do I have to start again from scratch?

I've rebooted the TV.

Peter

--------------------------
SKY Glass Gen 2 55"
900mb Ethernet
Phonak Hearing Aids

They work with Sky Glass Gen2 via Bluetooth
Phonak TV Connector

They don't work with Sky Glass Gen2

Re: Playlists empty

Angel_Aka — Thu, 05 Mar 2026 12:56:31 GMT

@PJH1960 wrote:
Suddenly, all my playlists are empty.

Can thry be recovered, or do I have to start again from scratch?

I've rebooted the TV.

Peter

--------------------------
SKY Glass Gen 2 55"
900mb Ethernet
Phonak Hearing Aids

They work with Sky Glass Gen2 via Bluetooth
Phonak TV Connector

They don't work with Sky Glass Gen2

It's usually a temporary glitch on Sky's servers where all the playlists, apps and much of SkyOS is stored and operates from. Turn the TV off at the wall for 10 minutes then power it back on and let it re-establish connection to the server. The playlists should return at some point.

Re: Playlists empty

PJH1960 — Thu, 05 Mar 2026 13:03:02 GMT

Yes, doing that now.

I noticed that when I found a programme previously there, the "tick" was still there.

Thank you

Re: Playlists empty

Fothergill1 — Thu, 05 Mar 2026 13:31:35 GMT

Hi @PJH1960 My playlist disappeared a couple of day ago and I just ignored it. When I looked again after about an hour it was back and showing exactly as expected.

As @Angel_Aka says it is generally a short glitch at the Sky servers.

Re: Playlists empty

PJH1960 — Fri, 06 Mar 2026 08:01:50 GMT

Update:

I unplugged the Sky Glass for 10 minutes. The playlist was still missing.

I disconnected the router and switched it off for 30 minutes.

The playlist was still missing.

I decided to just forget about it, as suggested, and watched something. I checked a couple of hours later, and the Playlist had returned.

Many thanks all 😀