topic Re: Sky puck missing from my order in Sky Glass

Sky puck missing from my order

daveyj1973 — Tue, 03 Mar 2026 15:18:43 GMT

i changed to sky glass and already had whole home was told sky puck would be sent to replace multitool at no cost i still have not recieved it and have had to purchase one but still want the one i should of had from sky i phoned was told missed from order and would be sent and still not recieved 3 months later

Re: Sky puck missing from my order

mikealanr — Tue, 03 Mar 2026 17:01:27 GMT

Hi @daveyj1973

You usually get the 1st one free and then they are £39.99 each as a set up fee. As we are fellow customers on the community all you can do is call sky and see if they will honour your free puck or make a complaint.

https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-sky-complaint/articles/how-to-make-a-complaint

MikeAlanR