Netflix connection errr

Tom2907 — Sat, 28 Feb 2026 13:06:37 GMT

I cannot connect to Netflix. I keep getting an error code NW-2-5. Can someone help with this. I have contacted Broadband service provider, rebooted everything, installed and reinstalled Netflix. Am at the end of my tether. Sky technical said they were fixing the connection error and would send me an email when fixed. Nothing.

Re: Netflix connection errr

Angel_Aka — Sat, 28 Feb 2026 17:43:50 GMT

@Tom2907 wrote:
I cannot connect to Netflix. I keep getting an error code NW-2-5. Can someone help with this. I have contacted Broadband service provider, rebooted everything, installed and reinstalled Netflix. Am at the end of my tether. Sky technical said they were fixing the connection error and would send me an email when fixed. Nothing.

According to Netflix, this error code is related to it taking too long to connect to Netflix.

Can the Netflix app open at all or does the error code appear immediately? Can you navigate to the get help menu (top left) and run a network check? If you can, run this check and see what speed is being received by your Glass TV. If it's sufficient (25Mbps+) then this would point to an issue on Sky's server as this is where all the apps are stored.

Have you refreshed all the apps from the Settings menu on Glass? Have you fully rebooted the TV?

topic Netflix connection errr in Sky Glass

Netflix connection errr

Re: Netflix connection errr