topic Re: Paramount + in Sky Glass

Paramount +

Paulr1964 — Fri, 27 Feb 2026 14:26:55 GMT

Why is paramount plus not working on my sky glass but can't get it fine on my iPad phone and puck

Re: Paramount +

lettice — Fri, 27 Feb 2026 14:33:41 GMT

What is happening when you launch the app.

Any error messages?

If you have not tried already;

Try a restart of your Sky Glass TV from settings.

Perform a broadband router/hub restart

Do an apps refresh;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. An apps refresh can take up to 24 hours to complete.

Re: Paramount +

Paulr1964 — Fri, 27 Feb 2026 14:35:23 GMT

It's coming up error 3005 but that can't be the problem as I can get paramount + on my sky puck just not on my sky glass gen1 tv

Re: Paramount +

Paulr1964 — Sat, 28 Feb 2026 12:09:55 GMT

Yeah did all that but still not working

Re: Paramount +

lettice — Sat, 28 Feb 2026 12:15:40 GMT

@Paulr1964

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Paramount +

LJB-C — Sat, 28 Feb 2026 15:25:57 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.