topic Re: Gen2 turning off in Sky Glass

Gen2 turning off

J_swain_21 — Mon, 23 Feb 2026 16:19:57 GMT

For the past 2 weeks my Gen2 keeps turning off and then needs to be hard reset to get back on. For the past two days this has now started to happen every few hours. Sensors are turned off.

Re: Gen2 turning off

Dazzasky — Mon, 23 Feb 2026 16:48:03 GMT

@J_swain_21 wrote:
For the past 2 weeks my Gen2 keeps turning off and then needs to be hard reset to get back on. For the past two days this has now started to happen every few hours. Sensors are turned off.

Hi @J_swain_21 you may have a faulty set so I have escalated your post to Sky. Keep an eye out for a blue chat bubble.

https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1014

Re: Gen2 turning off

arcadeavenger — Mon, 23 Feb 2026 17:05:17 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.